Intern-Performance Improvement

Cherokee Indian Hospital Authority•Cherokee, NC

22h

About The Position

The Intern will contribute to the mission of the organization by supporting both clinical and non-clinical operations, depending on placement. This role offers experiential learning in a healthcare or human services setting, providing exposure to patient care, administrative workflows, program development, and/or community engagement. Interns work under supervision to assist with service delivery, documentation, and operational support while developing professional competencies in a multidisciplinary environment. Clinical Track (if applicable): Assist with intake procedures, Observe and support services as appropriate. Aid in the development and maintenance of treatment plans and progress notes under supervision. Participate in case reviews and interdisciplinary team meetings. Support patient education efforts and wellness initiatives. Shadow licensed providers to gain insight into clinical decision-making and therapeutic modalities. Non-Clinical Track (if applicable): Assist with administrative tasks such as scheduling, data entry, and file management. Support program coordination, outreach efforts, and community engagement activities. Contribute to quality improvement initiatives and workflow optimization. Help prepare reports, presentations, or educational materials for internal or external use. Participate in staff meetings and contribute to operational discussions. Maintain confidentiality and professionalism in all interactions.

Requirements

High school diploma, GED, or active enrollment in high school (junior or senior level), vocational training, or a college program.
Recent graduates seeking exposure to healthcare or human services are encouraged to apply.
Strong interpersonal and communication skills.
Ability to work collaboratively in a team-oriented environment.
Interest in gaining hands-on experience in clinical or administrative functions.
Familiarity with healthcare or human services terminology preferred.
Positions involving patient care, access to restricted areas, or confidential information require interns to be at least 18 years old.
Positions focused on general support, office, or non-clinical duties may accept interns who are 16 years or older, as allowed by North Carolina youth employment laws.
General understanding of healthcare operations, patient services, and organizational structure.
Awareness of confidentiality, privacy, and ethical standards (including HIPAA compliance).
Basic knowledge of office procedures, data entry, and recordkeeping practices.
Familiarity with customer service principles and professional workplace conduct.
Strong written and verbal communication skills for interacting with staff, patients, and the public.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or similar software tools.
Effective organizational, multitasking, and time-management skills.
Analytical and problem-solving skills with attention to detail and accuracy.
Teamwork and interpersonal skills to collaborate with diverse staff and departments.
Ability to learn quickly and adapt to various healthcare environments and tasks.
Ability to follow instructions, meet deadlines, and manage assignments responsibly.
Ability to maintain professionalism, reliability, and confidentiality at all times.
Ability to demonstrate empathy, courtesy, and cultural sensitivity in all interactions.
Ability to work effectively both independently and as part of a team in a fast-paced setting.

Nice To Haves

Familiarity with healthcare or human services terminology preferred.

Responsibilities

Assist with intake procedures
Observe and support services as appropriate.
Aid in the development and maintenance of treatment plans and progress notes under supervision.
Participate in case reviews and interdisciplinary team meetings.
Support patient education efforts and wellness initiatives.
Shadow licensed providers to gain insight into clinical decision-making and therapeutic modalities.
Assist with administrative tasks such as scheduling, data entry, and file management.
Support program coordination, outreach efforts, and community engagement activities.
Contribute to quality improvement initiatives and workflow optimization.
Help prepare reports, presentations, or educational materials for internal or external use.
Participate in staff meetings and contribute to operational discussions.
Maintain confidentiality and professionalism in all interactions.