Intern Part-Time

Hall County•Gainesville, GA

About The Position

Greets customers in reception. Answers and routes phone calls and emails, directing customers to appropriate destinations and taking messages when appropriate. Provides public with information regarding department services. Performs varied secretarial support work for department to include routine calls, emails and reports.

Requirements

High School diploma or G.E.D.
One year office related experience required; some customer service experience preferred.
Any equivalent combination of education and experience which provides the minimum level of qualifications stated above.
Skill in typing and operating a computer (basic skills operating Outlook Mail and Calendar, Excel, Word, Adobe Acrobat), printer, scanner and copier.
Ability to draft emails, write and provide clerical support with accuracy.
Skill in operating a phone – transferring calls efficiently and tactfully.
Ability to deal professionally and courteously with the public, members of the legal community and other employees.
Ability to deal tactfully and courteously with individuals facing stressful and sensitive family law matters.
Ability to assist individuals with varied socioeconomic status and diverse social, religious, cultural or lifestyle beliefs or choices with discretion and without bias.
Ability to maintain confidentiality.

Nice To Haves

Ability to speak and write Spanish preferred (light Spanish writing – e.g., scheduling appointments by email).

Responsibilities

Greets customers in reception.
Answers and routes phone calls and emails, directing customers to appropriate destinations and taking messages when appropriate.
Provides public with information regarding department services.
Performs varied secretarial support work for department to include routine calls, emails and reports.
Accepts and reviews customer applications for services, checking for accuracy.
Receives and routes departmental mail and emails. Delivers documents to other personnel and court departments.
Updates customer appointments as needed in department calendar.
Records various department statistics and maintains ongoing logs and lists.
Assists the department head and other personnel as needed.
Regular and predictable attendance is required.
Performs other related work as required.