Intern - Operations

FitzGerald Financial Group - Division of TowneBank Mortgage • Raleigh, NC

8h

About The Position

This Intern - Operations role involves assisting with daily operational tasks such as account maintenance, document processing, and data entry. The intern will support quality control reviews, help research and resolve operational exceptions, and participate in projects related to process improvement, automation, or workflow optimization. Collaboration with various departments like Deposit Operations, Loan Operations, Treasury Services, and Compliance is expected, along with assisting in preparing reports and documentation.

Requirements

• Proficiency with Microsoft Word and Excel
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Excellent analytical, problem-solving skills
• Ability to navigate and learn computer systems and software
• Solid reasoning, analytical, technical, mathematical and language abilities
• Must possess excellent work ethic and ability to self-motivate
• Must be able to multi-task as well as communicate well with others
• Understands the importance of being a team player

Nice To Haves

• Be seeking a degree at an accredited college/university with a major in accounting, banking, business administration, commercial or banking law, economics, finance, marketing, or other fields related to the position.
• Have at least a cumulative (overall) 3.0 GPA
• Have completed two full academic years toward the degree
• All intern applicants should submit a cover letter and a resume. The cover letter should clearly state the position the applicant is applying for, the semester of interest, approximate date on which he or she would be available to begin work if selected, and why he or she would be a good fit for the position desired.

Responsibilities

• Assist with daily operational tasks such as account maintenance, document processing, and data entry.
• Support quality control reviews to ensure accuracy, completeness, and compliance with internal policies.
• Help research and resolve operational exceptions, discrepancies, or account issues.
• Participate in projects related to process improvement, automation, or workflow optimization.
• Collaborate with departments such as Deposit Operations, Loan Operations, Treasury Services, and Compliance.
• Assist with preparing reports, summaries, and documentation for internal use.
• Participates in community engagement activities
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 11-50 employees