Intern - IT

First Citizens Bank (Iowa)•Mason City, IA

About The Position

This position will expose the intern to the workings of Information Technology in a financial institution. The student will assist in the organization and maintenance of key areas of the institution. This can include a range of tasks and technical projects that support FCB’s IT Department. The internship will focus on one or more of the following areas within IT: Service Desk, client imaging, hardware and software support, Information Security, Networking and other areas within IT.

Requirements

Student working toward or has obtained a diploma or degree in an IT related field of study.
Requires very good listening and oral/written communication skill.
Ability to clearly document technical issues for Help Desk ticketing and processes tracking.
Requires ability to express ideas clearly and explain technical information to others for their understanding.
Requires willingness to listen to questions and concerns.
Candidate must be self-motivated and task driven.
Valid driver’s license required for travel to other locations as needed.

Nice To Haves

Prefer knowledge of Microsoft Office products

Responsibilities

Demonstrates a high level of customer service by helping users identify issues and tracking resolution.
Provides technical assistance and accurate resolution.
Identify trends and improvement opportunities by performing root cause analysis.
Answers questions thoroughly and respectfully.
Diagnoses software and hardware problems.
Maintains accurate documentation of issues and inquiries, and the corrective actions.
Establishes processes for problem resolution or task completion.
Assists the IT Team with escalated issues for proper ticket tracking and closure.
Assists the IT Team with achieving department goals.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Attends mandatory compliance and security sessions. Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies.