Intern - IT

EO Johnson Business Technologies / Locknet Managed IT•Onalaska, WI

About The Position

Are you passionate about technology and eager to dive into the world of systems administration? We're seeking a talented and motivated intern to join our tech team and gain hands-on experience in supporting and maintaining computer systems and networks. As a Intern - Systems Administrator, you'll have the opportunity to learn from experienced professionals, tackle real-world IT challenges, and contribute to the smooth operation of our organization. Get ready to level up your skills, make meaningful connections, and kickstart your career in the dynamic field of systems administration. Apply now and unlock your potential with us! JOB SUMMARY The Intern - System Administrator ensures proper computer operations so that end users can get their work done. You’ll be responsible for receiving, prioritizing, documenting, and actively resolving end user help requests. This might involve using diagnostic tools and tracking requests, as well as providing, hands-on assistance at the desktop level.

Requirements

Must be in second year of an information technology program
Knowledge of basic computer hardware, including PC’s, printers, laptops, servers
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, active listening, and effective skills
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Effective prioritization and execution sills, even under pressure
Exceptional customer service orientation
Experience working in a collaborative, team-oriented environment

Nice To Haves

Experience with desktop and knowledge of server operating systems, including Windows 7/8/10, Server 2008-2016, Microsoft Office

Responsibilities

Has a friendly demeanor while handling service requests from end users via telephone, e-mail and customer ticket submissions
Builds rapport with customers and digs into the details of their problems
Prioritizes and schedules problems, and escalates where necessary to more experienced technicians
Keeps a record of the entire customer service request problem-solving process, including all successful and unsuccessful decisions and actions taken, until the problem is resolved
Uses diagnostic utilities to troubleshoot problems
Refers to software updates, drivers, knowledge bases, and FAQs on the internet to help solve problems
Familiarizes yourself with software and hardware used and supported by the organization
Conducts hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performs preventative maintenance by checking and cleaning workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Follows up with customers after resolving their requests
Develop help sheets and FAQs users
Performs other duties as assigned