Intern - IT Service Desk

Navigant Credit Union•Smithfield, RI

About The Position

As an IT Service Desk Intern, you will gain hands-on experience in providing technical support to end-users within our organization. You'll work closely with our experienced IT team, gaining practical experience and exposure to various aspects of daily IT operations. This internship is an excellent opportunity to develop your skills, learn about IT best practices, and contribute to the smooth functioning of our Information Technology Department.

Requirements

Currently pursuing a degree in Computer Science or a related field.
Strong interest in Technology and Customer Service with a desire to learn.
Basic understanding of networking concepts.
Excellent analytical and problem-solving skills.
Effective communication and teamwork abilities.

Nice To Haves

Familiarity with Windows OS, Office 365, and Imaging is a plus.

Responsibilities

Provide excellent customer service as the first line of contact to the back office and branch staff.
Log and track any support calls or issues in the internal tracking system.
Learn about positive workplace interactions and maintaining positive customer relations.
Prioritize and escalate issues as required to ensure timely resolution while adhering to departmental SLA's.
Identify trends in support calls and develop documentation to address frequently reported problems and issues.
Provide support on special projects to help drive the organization's mission.
Assist with new PC installations, setups, and moves.
Assist with setting up new office IT hardware.
Test hardware images for new deployments.
Assist with installation and testing of applications for operational integrity and functionality.
Work with internal members to update any needed applications and operating systems.
Respond to and investigate security events / alerts.
Work with the security operations team to ensure that our endpoints and hardware get the necessary patches and remediations.