Intern - Information Technology Infrastructure - Summer 2026 (ET26014)

TMEIC Corporation Americas•Roanoke, VA

11h

About The Position

Provide first-line technical support, contribute to infrastructure deployments and maintenance, and provide input for IT projects by gathering requirements, troubleshooting issues, and maintaining accurate documentation to ensure reliable and efficient technology operations

Requirements

High school diploma
Enrolled in a Bachelor of Science in Computer Science, Information Technology, Information Systems, or related field, with related coursework
Classes, labs, and projects with concentration in some combination of data analysis, data analytics structures, data preparation, ETL processes, or data visualization
Demonstrated problem-solving skills
Demonstrated successful working relationships with others in educational or employment settings
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
Demonstrated continuous improvement in areas of responsibility
Proficiency in MS Office suite
Availability to travel domestically, up to 5%, sometimes with limited notice

Nice To Haves

Bachelor of Science in Computer Science, Information Technology, or Information Systems
Foundational IT certifications such as CompTIA A+, Network+, or Microsoft fundamentals
Work experience as a help desk technician, IT support specialist, intern, or co-op in the above areas

Responsibilities

Gather pertinent information from authorized sources to assess project requirements as related to assigned scope of work
Provide first-line technical support to end users for hardware, software, network connectivity, and peripheral devices
Contribute to the deployment, configuration, and documentation of IT systems and equipment following established procedures and best practices
Troubleshoot and resolve incidents and service requests within defined scope, escalating as appropriate, as assigned
Administer patching, updates, and routine maintenance tasks across infrastructure components, as assigned
Participate in infrastructure projects such as equipment refreshes, cabling, or system migrations under supervisor direction
Maintain accurate documentation of configurations, procedures, and asset inventory
Ensure completion of assignments within the defined scope, quality, and time
Provide regular, accurate and considered status reports to parties deemed appropriate to the situation
Bring full effort to bear on tasks assigned by manager
Give manager best advice
Give earliest notice when work cannot be delivered as specified
Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
Comply with all Company policies, practices, and procedures and all regulations and laws
Recommend viable improvements proactively
Ensure effective utilization of business tools and processes