Intern, eCommerce & Retail (Unpaid)

USA Lacrosse•Sparks, MD

7h•Hybrid

About The Position

USA Lacrosse is looking for an unpaid/for credit intern to work with our eCommerce & Retail department. The Intern, eCommerce & Retail operations will work closely with the SR Manager, eCommerce & Retail to assist with operational tasks, reporting, content updates, and event preparation to directly support revenue growth, operational efficiency, and brand consistency while growing USA Lacrosse's presence across all touchpoints. In this hands-on role you will gain exposure to digital commerce, merchandising, inventory management, and how to ensure an exceptional customer experience. If you are detail oriented, customer focused, and driven to learn about eCommerce and retail operations, this could be a great opportunity for you. This internship will allow you to learn about working in a fast-paced, collaborative environment, interfacing with multiple departments while gaining hands-on experience and learning essential eCommerce and retail practices for your professional growth and future career.

Requirements

Current student pursuing a Bachelor’s degree, preferably in business, marketing, communications, or related field.
Eligibility to earn college credit for internship a plus.
Ability to dedicate 15-30 hours per week. This includes the ability to work onsite at USA Lacrosse’s headquarters office in Sparks, MD, including some nights and weekends.
Strong interest in eCommerce, retail, or digital marketing in the sports industry.
Intermediate computer skills with working knowledge of Microsoft 365 products, including Word, Excel, Outlook, Teams, and PowerPoint with comfort working with spreadsheets for basic data analysis and organization.
Enthusiastic go-getter with a “roll up your sleeves” and “get it done” attitude.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Must have a demonstrated understanding of social media platforms, their unique audiences, and how to use them to maximize engagement efforts.
Must possess a strong customer first attitude.
Ability to work both independently and as part of a collaborative team in a fast-paced, dynamic, cross-functional team working toward a common goal.
Flexibility with your work schedule, including the ability to work nights and weekends based on event needs.
Ability to align with USA Lacrosse's Mission, Vision, and Values to support our initiatives and organizational goals.

Responsibilities

Assists with the daily operational management of the USA Lacrosse online store, including product uploads, product descriptions, pricing updates, and reviewing and organizing merchandising collections.
Provides administrative support to the eCommerce and retail operations, including but not limited to, maintaining and updating the website, helping with QA testing, supporting inventory management, compiling data for reporting, and supporting invoice tracking and payments.
Conducts basic analysis of retail sales performance, specifically around promotions and discounts to help us understand performance.
Researches trends and best practices on competitors in the sport apparel, fan merchandise industry and provides findings to the SR Manager, eCommerce & Retail.
Assists with onsite retail sales for events at the HQ office.