Intern, E-Commerce & Innovation

Richemont • New York, NY

1d

About The Position

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Embark on an enriching journey this summer by joining our dynamic and highly engaged Summer internship program at Richemont! WE WELCOME Passionate and enthusiastic students eager to gain firsthand experience and contribute to the daily operations and exciting projects within the high-end luxury sector, spanning jewelry, timepieces, fashion, and accessories. If you're curious about the intricate world of luxury brands and ready to make an impact, we welcome you. YOUR INTERNSHIP EXPERIENCE As an intern, you will be fully immersed in Richemont's vibrant organization and unique culture, engaging in a wide array of activities across our prestigious Maisons. You will play a vital role, assisting your dedicated team in executing brand or functional strategies, and contributing to key initiatives and projects that drive development and understanding in areas such as sales, culture, analytics, and service. INTERNSHIP TITLE Ecommerce & Innovation Intern ROLE OVERVIEW As an Ecommerce & Innovation Intern, you will play a key role in optimizing Maisons' digital and omnichannel customer experiences. This involves leveraging data and user insights to identify opportunities for improvement across the entire customer journey, from acquisition to post-purchase. You will also research industry trends and benchmarks to inform strategic recommendations. Ultimately, your contributions will help define critical enhancements that drive business growth.

Requirements

• Notion of project management and working across stakeholders
• Strong data-driven mindset with ease in summarizing analytics trends in presentations
• Understanding of e-commerce basics and customer journeys
• Currently enrolled in an accredited university or college program, pursuing a degree
• Technologically proficient with strong computer skills, including [List specific software/tools if applicable, e.g., Microsoft Office Suite, Adobe Creative Suite, CRM systems].
• Exceptional written and verbal communication abilities, with a keen eye for detail.
• An innovative and proactive thinker, thriving in a dynamic, fast-paced environment.
• A collaborative team player, eager to contribute, empower others, and achieve collective success.
• Highly energetic and enthusiastic about supporting diverse projects and initiatives.
• Available to commit to a full-time schedule throughout the entire duration of our Summer Internship Program from June 1st to August 7th.
• Legally authorized to work in the United States.
• Please note: International students must possess a current work visa; Richemont North America does not sponsor work visas for summer internships.
• Must be 18 years of age or older by the start of the program.

Responsibilities

• Support the enhancement of Maisons digital and omnichannel assets along the customer journey from client acquisition to post-purchase and onsite navigation
• Leverage internal and external data to provide recommendations
• Provide insights and benchmarks on trends within and outside the industry to support decision making
• Conduct user tests on Maison digital journeys to identify improvement opportunities based on data outcomes
• Map main customer journeys and friction areas to define next best action
• End-goal: deliver a clear view on which key improvements will help grow the business

Benefits

• A stimulating and competitive work environment, surrounded by passionate professionals dedicated to excellence.
• The opportunity to gain invaluable insights into the luxury goods industry, laying a strong foundation for your future career.
• Benefit from a dedicated Mentor, a subject matter expert and leader, who will guide your immersion and ensure a rich, supportive learning experience.
• This is a paid internship, offering competitive compensation.
• Compensation: $30/hourly.
• Please note: Interns are responsible for their own housing and travel arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed