Intern - Customer Strategy

Reformation • Los Angeles, CA

1d • $19 - $25 • Hybrid

About The Position

We are looking for a college student to join our Customer Strategy team. This role will focus on using data analysis, problem-solving, and cross-functional collaboration to support our customer outreach and clienteling programs.

Requirements

• College student, New York-based (hybrid, 4-days in our SoHo office)
• Strong analytical skills with the ability to assess data, identify patterns, and drive actionable insights
• SQL proficiency is required; experience with Looker is a plus
• Excellent communication skills (both written and verbal) with the ability to work cross-functionally
• Problem-solving mindset with a proactive approach to identifying and implementing improvements

Responsibilities

• Operationally support our Customer Sales & Service OKR
• Analyze customer outreach trends to identify opportunities to increase outreach and evaluate the ROI of our customer clienteling efforts
• Use data-driven insights to launch customer activations that prioritize sustainability as a core differentiator at Ref with a focus on Gen Z values
• Identify opportunities to enhance automation and AI-driven solutions
• Support scaling and optimizing our customer reporting capabilities
• Assist in preparing outreach opportunities for our Summer Sale
• Collaborate cross-functionally with teams across operations, customer support, and data analytics

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees