Intern - Customer Solutions & Recovery (Summer 2026)

United Airlines • Arlington Heights, IL

88d • $20

About The Position

At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you're a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You'll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly. The Solutions & Recovery teams focus to ensure our customers have a great experience from booking to post travel. This internship program offers an outstanding opportunity to work on high level projects that create process improvements, enhance the customer experience, and help drive efficiencies within the teams.

Requirements

• Current undergraduate student with an expected graduation date between December 2026 and June 2028.
• Track record of outstanding analytical and problem-solving skills.
• Strong verbal and written communication skills and the ability to work well with others.
• Able to adapt to a fast-paced and rapidly changing environment.
• Ability to apply quantitative skills and discernment to airline industry.
• Strong customer service mindset.
• Willingness to help with additional work/projects as assigned.
• Must be legally authorized to work in the United States for any employer without sponsorship now and in the future.
• Reliable, punctual attendance is a crucial function of the position.

Responsibilities

• Serve as advocates for our customers, inflight and flight ops teams in the NOC.
• Assist with diversions, irregular operations rebooking, customer compensation, policy support to stations, and secure needed crew hotels and transportation.
• Work to resolve issues before, during and after they occur, provide customer outreach, send messaging via digital channels, and monitor social conversations in real-time for potential engagements.
• Ensure a positive premium amenity experience from United lounges to Global services program, and tarmac transportation program.
• Analyze current processes and look for opportunities to increase team efficiencies.
• Look for ways to leverage technology and/or automation to drive improvements.
• Evaluate potential reporting metrics to quantify impact of teams.

Benefits

• Medical, dental, vision, life, accident & disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays.
• Paid time off.
• 401(k) plan.
• Flight privileges.

What This Job Offers

• Career Level: Intern
• Industry: Air Transportation
• Education Level: Bachelor's degree