Intern - Customer Service Admin (Summer 2025)

Biofire Diagnostics • Morrisville, NC

274d • Onsite

About The Position

This internship opportunity will work 40 hours/week, at our site based in Raleigh-Durham. This role cannot be fully-remote as it requires onsite work 3+ days a week and relocation assistance is not provided. The anticipated duration of the internship will be from May - August 2025. The Customer Service Administration Intern position is responsible for performing tasks and projects to support the Customer Service Organization. The Customer Service Administration Intern would gain exposure to customer service activities, improving the customer experience, and gain visibility to financial and regulatory compliance for the Customer Service Organization. Performs all work in compliance with company quality procedures and standards. Performs customer calls to support Regulatory Compliance, Order Management, and Revenue. Monitors and completes tasks assigned utilizing Salesforce and SAP. Executes assigned projects, with guidance from technical experts (depending on level of experience), using business standards, practices, procedures, and project requirements. Performs administrative tasks including invoicing, managing returns, customer calls, generation of reports, develop documentation and special projects to support department objectives. Other duties as assigned.

Requirements

• High School Diploma/GED is required.
• Must be actively enrolled in an academic program/institution pursuing a degree.
• Customer-facing experience from working in a customer service environment highly preferred.
• Data entry and/or inventory experience is preferred.
• Experience using Excel, Databases, Salesforce, SAP, Oracle, or SQL is a plus.

Responsibilities

• Perform tasks and projects to support the Customer Service Organization.
• Gain exposure to customer service activities and improve the customer experience.
• Support Regulatory Compliance, Order Management, and Revenue through customer calls.
• Monitor and complete tasks assigned utilizing Salesforce and SAP.
• Execute assigned projects with guidance from technical experts.
• Perform administrative tasks including invoicing, managing returns, and customer calls.
• Generate reports and develop documentation to support department objectives.
• Complete other duties as assigned.

What This Job Offers

• Career Level: Intern
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED