Intern

Music City Center•Nashville, TN

17h•$15•Onsite

About The Position

As the Customer Experience (CX) Intern, you will primarily support the Customer Experience team by assisting customers through written communication channels (email, chat, SMS) and helping with back-end order needs such as order research, updates, and returns/exchanges support. This role is designed to provide hands-on learning in a professional business environment while contributing to real customer interactions. In addition to frontline CX responsibilities, this internship includes structured shadowing and project-based support with our Product Development, Retail Store Operations, and Marketing teams. This position is onsite and not a hybrid role. What You’ll Learn As a Customer Experience Intern, you’ll gain hands-on exposure to how a customer-focused retail brand operates and how different teams work together to support the customer journey. You’ll learn: How to communicate professionally with customers through written channels (email, chat, SMS) while problem-solving real customer needs The basics of order management, including tracking orders, handling returns and exchanges, and supporting back-end processes How customer feedback and questions connect to and support Product Development, Retail Store Operations, and Marketing What it looks like to work on project-based assignments, including gathering information, identifying themes, and sharing insights Professional workplace skills such as time management, teamwork, attention to detail, and using business systems and tools

Requirements

Basic computer skills: experience with Microsoft Office (Outlook, Word, Excel) is a plus but not required
Must be 18 +

Nice To Haves

Strong written communication skills and attention to detail
Willingness to learn, ask questions, and receive feedback
Organized, dependable, and able to follow instructions and manage tasks
Positive attitude with an interest in customer service, retail, or business operations

Responsibilities

Support customers through written channels (email, chat, SMS) with questions related to orders, shipping, returns, exchanges, and products
Assist with back-end order tasks, including order research, status checks, documentation, and follow-up
Communicate clearly, professionally, and empathetically while helping resolve customer needs
Escalate questions appropriately and work with the CX team to ensure issues are driven to resolution
Identify common customer questions or themes and share observations with the CX team
Participate in scheduled shadowing sessions with Product Development, Retail Store Operations, and Marketing
Assist with assigned projects, such as summarizing customer feedback, identifying trends, supporting internal documentation, or helping prepare materials
Share key learnings from shadowing and project work with the CX team to support continuous improvement

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