Intern, Customer Experience

Carvana • Tempe, AZ

67d • $20

About The Position

WE'RE CARVANA. AND WE'RE ON A MISSION TO CHANGE THE WAY PEOPLE BUY AND SELL CARS. We're a disruptor, an innovator, and a team that's obsessed with creating an unforgettable customer experience. And we believe that mission starts with our people. That's where you come in. ABOUT THE INTERNSHIP: THE ULTIMATE CUSTOMER EXPERIENCE BOOTCAMP Forget what you think you know about internships. This isn't your average 'get coffee and make copies' gig. This is an 11-week, paid, immersive bootcamp designed to teach you how to drive customers happy at one of the most innovative companies in business today. You'll be embedded in our world-class Customer Experience team, learning from the ground up what it takes to deliver moments of magic to our customers. Our goal is to give you a 360-degree view of the customer journey and empower you to make a real, tangible impact. This is your chance to be part of a team that's making history, all while building a foundation for your future career. We are investing in your development with the ultimate goal of you joining us full-time, so we're looking for candidates who are passionate about building their future at Carvana post-graduation.

Requirements

• Currently enrolled in a four-year university and on track to graduate in Winter 2026 or Spring 2027 (i.e., a rising senior) OR a recent graduate (Spring 2026).
• A genuine obsession with helping people and a deep sense of empathy.
• An insatiable curiosity and a desire to understand the 'why' behind the 'what.'
• A top-notch communicator; You're clear, concise, and can talk to just about anyone.
• A true team player who is always willing to lend a hand.
• Resilience and a positive, can-do attitude. You see challenges as opportunities.
• Minimum 3.0 GPA.

Responsibilities

• Learn from the best: You'll go through an accelerated training program designed to give you a deep understanding of our customers, our business, and our secret sauce for success.
• Become a customer champion: You'll be on the front lines, engaging with real customers through live interactions via phone to solve problems and create exceptional experiences.
• Experience our innovation firsthand: Step away from the desk and see what makes Carvana different. You'll get exclusive tours of our iconic Car Vending Machine and state-of-the-art Inspection Center as you learn about all the teams that bring the customer experience to life.
• Tackle a real business challenge: You and your fellow interns will team up on a hands-on capstone project, presenting your innovative solutions to our senior leadership team at the end of the summer.
• Get a seat at the table: Participate in exclusive lunch & learn sessions with our executives, get a behind-the-scenes look at our operations, and build a professional network that will last a lifetime.

Benefits

• A paid, full-time 11-week internship at $20/hr.
• A pathway to a full-time role. We're not just looking for summer help; we're looking for our next generation of team members.
• A hands-on learning experience that will look amazing on your resume and serve as a launchpad for your career, whether that's with us or beyond.
• Direct mentorship and coaching from a dedicated manager and a team that is invested in your growth.
• Unparalleled access to senior leaders and cross-functional teams.
• An unforgettable summer filled with learning, development, and fun.
• Some seriously cool Carvana swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees