Altice USA-posted 2 months ago
$18 - $20/Yr
Intern
Bethpage, NY
5,001-10,000 employees
Management of Companies and Enterprises

We are seeking a motivated and tech-savvy Customer Care Intern to join our Customer Care team. This role is ideal for a student or recent graduate who is passionate about artificial intelligence, machine learning, and customer experience. You will work closely with the Customer Care leadership team to explore, prototype, and implement AI-driven solutions that enhance service delivery, automate processes, and improve customer experience.

  • Collaborate with the Customer Care team to identify opportunities for AI integration in customer support workflows.
  • Develop and test AI models or tools (e.g., chatbots, sentiment analysis, predictive analytics) to improve customer interactions.
  • Assist in the deployment and monitoring of AI solutions in real-world customer service environments.
  • Analyze customer data to uncover trends, pain points, and automation opportunities.
  • Document findings, prototypes, and recommendations for future AI initiatives.
  • Stay current with AI trends, tools, and best practices relevant to customer service.
  • Eligible candidates should be entering their senior year of an undergraduate program or be recent graduates of an undergraduate or master's program.
  • Candidate must be local to one of our office locations: Bethpage NY, NYC, Golden CO, Wakefield MA, White Plains NY.
  • Currently pursuing or recently completed a degree in Computer Science, Data Science, AI/ML, or a related field.
  • Familiarity with Python, machine learning frameworks (e.g., TensorFlow, PyTorch), and natural language processing (NLP).
  • Experience with Salesforce and data analysis tools (e.g., pandas, SQL, Power BI) is a plus.
  • Strong problem-solving skills and a passion for innovation.
  • Excellent communication and collaboration abilities.
  • Competitive pay range of $18.00 - $20.00/hour based on skills and experience.
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