Optimum-posted 2 months ago
$18 - $20/Yr
Intern
Town of Oyster Bay, NY
51-100 employees

We are seeking a motivated and tech-savvy Customer Care Intern to join our Customer Care team. This role is ideal for a student or recent graduate passionate about artificial intelligence, machine learning, and customer experience. You will work closely with the Customer Care leadership team to explore, prototype, and implement AI-driven solutions that enhance service delivery, automate processes, and improve customer experience.

  • Collaborate with the Customer Care team to identify opportunities for AI integration in customer support workflows.
  • Develop and test AI models or tools (e.g., chatbots, sentiment analysis, predictive analytics) to improve customer interactions.
  • Assist in the deployment and monitoring of AI solutions in real-world customer service environments.
  • Analyze customer data to uncover trends, pain points, and automation opportunities.
  • Document findings, prototypes, and recommendations for future AI initiatives.
  • Stay current with AI trends, tools, and best practices relevant to customer service.
  • Eligible candidates should be entering their senior year of an undergraduate program or be recent graduates of an undergraduate or master’s program.
  • Candidate must be local to one of our office locations: Bethpage NY, NYC, Golden CO, Wakefield MA, White Plains NY.
  • Currently pursuing or recently completed a degree in Computer Science, Data Science, AI/ML, or a related field.
  • Familiarity with Python, machine learning frameworks (e.g., TensorFlow, PyTorch), and natural language processing (NLP).
  • Experience with Salesforce and data analysis tools (e.g., pandas, SQL, Power BI) is a plus.
  • Strong problem-solving skills and a passion for innovation.
  • Excellent communication and collaboration abilities.
  • Competitive pay range of $18.00 - $20.00/hour based on skills and experience.
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