Intern, Communication and Documentation
About The Position
Princess Cruises, one of the world's most recognized premium travel brands, offers guests unforgettable MedallionClass experiences across hundreds of global destinations. Our 10-week paid Summer Internship Program gives students hands-on exposure to the dynamic cruise and leisure travel industry. Interns contribute to meaningful projects while participating in professional development, leadership sessions, and enrichment activities that showcase life at Princess. We are looking for an amazing Intern, Communications & Documentation to fill this role, which is based in our Fort Lauderdale office. The Content Management, Data Management & Communications Intern will support the Hotel Operations shoreside team in ensuring accurate documentation, effective communication, and organized data management across the cruise line's shipboard hotel departments. Here is a summary of what Princess is looking for in its Intern, Communications & Documentation. Is this you?
Requirements
- Currently pursuing or recently completed a degree in Hospitality Management, Digital Systems/Software, Business Administration, or related field.
- Strong written and verbal communication skills with exceptional attention to detail.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SharePoint, Excel databases, or CMS tools is a plus.
- Organized, self-motivated, and able to manage multiple projects in a fast-paced environment.
- Interest in cruise line operations, hotel management, and guest service excellence.
- Ability to work collaboratively with both shipboard and shoreside teams.
- This position is considered Hybrid and follows the Company's schedule of three days in the office per week (Tuesday - Thursday)
Responsibilities
- Assist in updating, editing, and maintaining hotel operations manuals, standard operating procedures (SOPs), and training materials.
- Upload, track, and organize operational documents within the company's content management systems (e.g., SharePoint, Ocean Systems, or internal portals).
- Support the creation and formatting of presentations, reports, and communications for shipboard management teams.
- Help ensure all hotel operations content aligns with company standards and current policies.
- Input and maintain data related to shipboard performance metrics, audits, guest service reports, and venue point of interest changes.
- Verify and clean existing data for accuracy and consistency across systems.
- Assist with compiling operational reports and summaries for departmental review and validation.
- Support database management for hotel digital experiences, onboard services, and other administrative areas.
- Draft and distribute internal communications, updates, and bulletins to shipboard and shoreside hotel management teams.
- Assist in coordinating the flow of information between shipboard operations and shoreside support functions (e.g., HR, Training, Supply Chain).
- Support the planning, scheduling, and documentation of hotel operations meetings, workshops, and cross-departmental initiatives.
- Monitor communication channels and SharePoints to ensure timely response and issue escalation when needed.
- Perform other duties as assigned.
Benefits
- Contribute to real projects that make an impact.
- Access to learning resources, mentorship, and skill-building opportunities.
- Connect with industry professionals and peers across departments.
- Gain insight into operations and innovation within a global brand.
- Opportunities to showcase your work and celebrate achievements.
- Learn about potential career paths and future opportunities within the organization.
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What This Job Offers
Career Level
Intern
Number of Employees
5,001-10,000 employees
