The Desktop Administrator contributes to the effective delivery and management of IT services for a rapidly growing, technology intensive organization. The ideal candidate will have a balanced set of consumer-focused technology skills, including desktop management, mobile devices, networking, telephony, printing, and AV systems. The candidate will work with a small team to serve as the first line of communication between the IT department and clients, both internal and external; support IT standards and service-level agreements; develop and maintain strong working relationships with clients within the business areas; procure, deploy and maintain hardware and software; support the business during emergency response situations; and identify opportunities for improvements to the IT operations model.