Intern, Client Services Data Insights

Sephora • San Francisco, CA

79d

About The Position

Sephora Internships provide an inclusive and comprehensive experience that equips young professionals with the tools needed to align their passions with work. The 10-week internship program develops early career professionals by providing interns with hands-on learning, personal and professional networking opportunities, and the ability to work on projects that directly impact the business. The Sephora internship program is also a prerequisite for consideration for LEAP, the cross-functional rotational program that provides on-the-job training in each of three Business Units-Supply Chain, Marketing, and Merchandising, over the course of nine months. LEAP prepares successfully performing trainees for a full-time, entry-level role in one of the three Business Units. Interns are invited to apply to LEAP at the beginning of the summer internship.

Requirements

• Strong analytical skills and attention to detail.
• Passion for using technology to solve business challenges in customer service.
• Ability to work collaboratively with various departments.
• Excellent communication and problem-solving skills.
• Familiarity with AI tools and data analysis techniques.
• Ability to develop reports and track performance metrics.

Responsibilities

• Analyze AI effectiveness: Evaluate the performance of Sephora's AI-powered contact management tool and identify areas for improvement.
• Refine AI guides and prompts: Ensure that the AI accurately addresses client inquiries, escalates to human agents appropriately, and follows outlined procedures.
• Utilize AI for ad hoc analyses: Use Sephora's AI-powered insights tool to uncover factors driving client contacts and evaluate the impact of agent behaviors on handle time and satisfaction.
• Develop reports: Create reports in the contact management tool to track AI performance.
• Collaborate with various departments: Work closely with different teams to enhance the Customer Service experience through AI optimization and analysis.
• Demonstrate our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

Benefits

• Hands-on learning experience.
• Personal and professional networking opportunities.
• Exposure to Sephora's career growth opportunities.

What This Job Offers

• Career Level: Intern
• Industry: Health and Personal Care Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees