Intermittent Call In - Call Center Supervisor
About The Position
This position will be responsible for overseeing and supporting call center agents. The primary goal will be to oversee daily operations, monitor performance goals, and ensure consistent service quality. This position will be responsible for tracking call center metrics and providing regular updates. This position will also occasionally complete daily call center operations, including making outbound calls primarily to previously enrolled UToledo students, and additional call needs of the university as assigned. This role requires excellent communication skills, a positive attitude, and a genuine interest in helping others achieve their academic goals.
Requirements
- High School Diploma
- Good written and verbal communication required
- Effective Decision-making and problem-solving skills required
- Must be detail oriented and have the ability to keep organized and accurate records.
- Strong customer service skills.
- Ability to work independently.
- Adhere to FERPA and university policies and procedures.
Nice To Haves
- Customer Service Experience Preferred
- Call center experience preferred.
Responsibilities
- Overseeing and supporting call center agents
- Oversee daily operations
- Monitor performance goals
- Ensure consistent service quality
- Tracking call center metrics and providing regular updates
- Complete daily call center operations, including making outbound calls primarily to previously enrolled UToledo students, and additional call needs of the university as assigned
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
