Intermediate Specialist, Business Analysis

University of Ottawa • Lexington, MA

1d

About The Position

Plays a critical role in driving organizational effectiveness by performing comprehensive business analysis, process optimization, and strategic solution design. This role serves as a key liaison between business stakeholders and technical teams, ensuring that business needs are accurately captured, prioritized, and translated into actionable solutions. Through rigorous analysis and stakeholder engagement, the incumbent supports the successful implementation of complex initiatives that enhance operational efficiency, improve user experience, and align with organizational goals. The role also ensures robust documentation, testing, and continuous improvement of systems and processes to deliver sustained business value.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant work experience.
• Minimum of 3 years of experience in business analysis.
• Experience in developing process documentation and/or user guides.
• Proven ability to negotiate and influence stakeholders to adopt solutions that align with both institutional strategy and client needs.
• Strong analytical skills to translate business requirements into functional specifications and to synthesize diverse stakeholder needs.
• Demonstrated experience in writing and maintaining complex business and technical documentation.
• Adaptability to evolving requirements and processes, with the ability to challenge assumptions and embrace new approaches.
• Bilingualism – French and English (spoken and written).

Responsibilities

• Business Analysis: Proactively gathers and documents business requirements using tools such as stakeholder interviews, workshops, focus groups, and questionnaires. Identifies both explicit and implicit needs, and develops clear, detailed business requirements documents, including relevant constraints and assumptions. Analyzes requirements to uncover gaps, conflicts, and dependencies, and prioritize them based on business value and feasibility. Prepares comprehensive business cases and collaborates closely with IT teams, managers, and stakeholders to validate requirements and priorities.
• Process Analysis and Design: Evaluates current business processes to identify inefficiencies and opportunities for improvement. Analyzes complex business structures, rules, and policies, and assess operational requirements to propose streamlined, productivity-enhancing solutions. Maximizes the use of existing tools to deliver measurable business value.
• Option Analysis: Generates and evaluates alternative solutions to address identified problems or objectives. Collects and analyzes data on each option, including costs, benefits, risks, and feasibility. Compares options against defined criteria, assesses potential risks, and provides clear recommendations. Incorporates stakeholder feedback into final proposals.
• Impact Assessment: Identifies potential risks and issues in business plans and requirements. Collaborates with IT teams to address these challenges, ensuring system changes are fully integrated and tested. Understands system interdependencies and assesses the impact of changes on business processes. Supports smooth transitions during complex system updates.
• Documentation: Produces comprehensive documentation, including functional requirements, design specifications, and configuration details. Translates complex business needs into standardized documents to guide process and system development. Creates and maintains user guides tailored to various audiences, using clear language and visuals.
• Stakeholder Communication: Maintains a stakeholder register and actively engages with stakeholders to gather requirements, provide updates, address concerns, and validate proposed solutions. Fosters transparent communication and mediates conflicts to achieve consensus and alignment.
• Project and Change Management: Develops detailed implementation plans to support the successful rollout of new processes and solutions. Analyzes the impact of organizational changes on stakeholders and guides business units in optimizing processes and leveraging advanced system capabilities.
• Testing: Designs and manages comprehensive test plans for complex processes, ensuring systems meet organizational and client requirements for functionality, performance, reliability, and security. Oversees end-user testing, validates data conversions, and conducts in-depth data reconciliation and analysis to ensure accuracy and consistency.
• Systems Assessment and Improvement: Conducts thorough reviews of system capabilities and workflows to enhance client experiences. Identifies and addresses inefficiencies or configuration issues in critical processes. Stays informed on emerging tools and industry best practices, and recommend enhancements aligned with Facilities’ strategic priorities.

Benefits

• The University of Ottawa offers a generous pay and benefits package that includes a competitive salary, a defined benefit pension plan, group insurance coverage and an employee and family assistance program.
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What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees