Intermediate Operational Support Analyst

Transamerica•Cedar Rapids, IA

2d•$50,000 - $60,000•Hybrid

About The Position

Provide high-level support to key operational areas within Transamerica’s life and annuity business to include project work, research, issue resolution, process improvement, system testing, audit support, training, and other business requests.

Requirements

Associate’s degree in a business field or equivalent experience
Three years of relevant financial services and/or operations experience
Knowledge of life and/or annuity operations
Excellent verbal/written communication skills
Analytical, organizational, problem solving, and prioritization skills
Strong attention to detail
Ability to manage multiple projects, deadlines, and stakeholders
Ability to work independently and make decisions in a fast-paced environment
Excellent interpersonal and relationship building skills
Ability to collaborate with multiple stakeholders to drive consensus and alignment with objectives
Proficiency using MS Office and ability to quickly learn various software applications

Nice To Haves

Knowledge of relevant SOX, state and federal insurance regulations
Technical skills in business analysis and/or business technical support

Responsibilities

Participate in or facilitate projects that connect one or more functional areas; assist in research and analysis, project documentation, creation and/or review of procedures, and training to trainers and/or end users as needed.
Manage project milestones to ensure team adherence and timely completion of project deliverables.
Report and document deficiencies, inconsistencies, and/or improvement opportunities in procedures which affect quality or create potential problem situations. Identify and work with Training and management on resolutions; communicate updates.
Perform troubleshooting on service work related to escalated situations, unique situations, etc. Report to Issue Tracker as appropriate.
Identify and communicate business requirements to internal partners.
Participate in user acceptance testing (UAT) planning and review test cases with internal partners.
Partner with other business groups to assist with various requests, audits data/sample pulls and compilation of required files.
Help others develop subject matter expertise in operational functions, including outsourced partners.
Participate in department initiatives.

Benefits

Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs