IS Intermediate Business Analyst- Service Desk

Indiana University Health System • Indianapolis, IN

1d • Hybrid

About The Position

Information Services Intermediate Business Analyst Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do . Indiana University Health is seeking individuals who embody these values to join our IS Infrastructure Operations team in the role of Information Services Intermediate Business Analyst. Acts as a liaison between IT and business units for the development, implementation and support of new systems and enhancements under moderate level of guidance and direction. Assesses and interprets customer needs and objectives to evaluate new applications or enhance existing applications, document and test system requirements, and work collaboratively with the development team to recommend solution alternatives. Assists in the preparation of communications and presentations on system enhancements and/or alternatives. Solves moderately complex problems. Analyzes possible solutions using standard procedures. Prioritizes and organizes own work to meet deadlines. This is a hybrid role with occasional onsite expectations at Revenue Cycle- Shadeland Monday-Friday 8AM-5PM. This role supports our service desk in evaluating call volume, ticket volume, and analysis of trends as they come in. Ideal candidates will have previous experience with a ticketing system, process improvement, and nice to have call center experience. Key Relationships Reports to : Information Services Director Key Relationships : End User Computing Team, Networking Team, Field Services Support Team, Regional Support Teams Candidate Qualifications Candidates for the position will be evaluated according to the following criteria and competencies. Bachelor's degree preferred or equivalent experience. 3-5 years of experience required. Requires experience in single business area and application (package and custom). Requires Experience implementing or supporting applications (ERP, HR payroll, Finance). Requires experience with MS Office (PowerPoint, Vizio, Word). Requires experience facilitating/ leading requirement gathering sessions. Requires experience with process modeling requirements and test plans. Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

Requirements

• 3-5 years of experience required.
• Requires experience in single business area and application (package and custom).
• Requires Experience implementing or supporting applications (ERP, HR payroll, Finance).
• Requires experience with MS Office (PowerPoint, Vizio, Word).
• Requires experience facilitating/ leading requirement gathering sessions.
• Requires experience with process modeling requirements and test plans.

Nice To Haves

• Ideal candidates will have previous experience with a ticketing system
• Ideal candidates will have previous experience with process improvement
• Ideal candidates will have previous experience with call center experience

Responsibilities

• Acts as a liaison between IT and business units for the development, implementation and support of new systems and enhancements under moderate level of guidance and direction.
• Assesses and interprets customer needs and objectives to evaluate new applications or enhance existing applications, document and test system requirements, and work collaboratively with the development team to recommend solution alternatives.
• Assists in the preparation of communications and presentations on system enhancements and/or alternatives.
• Solves moderately complex problems.
• Analyzes possible solutions using standard procedures.
• Prioritizes and organizes own work to meet deadlines.
• This role supports our service desk in evaluating call volume, ticket volume, and analysis of trends as they come in.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees