Interim Wellness Manager

Playbook•Phoenix, AZ

1d•Onsite

About The Position

As the Interim Wellness Manager at Esplanade, you will oversee all fitness, health, and wellness amenities while partnering closely with the experience team. You will build strong relationships with fitness members and building employees. In this role, you will support and execute wellness programming and elevate the overall wellness and workplace experience at Esplanade. As the Head Coach, you are the guardian of our standards honing the craft of your team and ensuring our training, programming, and service are second to none. Through authentic connection and a commitment to excellence, you drive the energy and engagement that make our spaces a thriving hub. By clearing the way for our members to achieve their best, you fuel both personal longevity and the building's commercial success, proving that when our people flourish, the entire asset rises.

Requirements

1+ years of experience managing wellness or fitness center operations, preferably in a corporate or luxury environment.
Nationally recognized Personal Training certification
1+ years experience managing at least one full-time direct report
Proven experience owning operational standards, service delivery, and team performance in high-volume or high-touch environments.
Skilled in driving revenue and efficiency through utilization planning, staffing models, and resource management.
Effective escalation owner, resolving complex event issues quickly while protecting the guest experience.
Comfortable partnering cross-functionally with key stakeholders to deliver an exceptional experience.
Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms).
Adaptable and confident learning new systems for membership and program management.

Responsibilities

Serve as a primary point of contact for fitness members, building strong relationships, welcoming new participants, and creating a positive, inclusive environment that encourages retention and engagement.
Oversee the day-to-day delivery of fitness programming including: teaching group classes, delivering personal training sessions, and assisting with site, public, and tenant events. Ensure all sessions are safe, engaging, and aligned with member needs.
Maintain a clean, organized, and fully functional fitness space. Ensure equipment is properly used and cared for, coordinate towel delivery, stock locker room consumables, and ensure daily operations run smoothly and efficiently. Order necessary supplies, monitor inventory, and track expenses.
Take ownership of your day-to-day responsibilities, prioritize tasks as needed, and maintain professionalism, organization, and attention to detail. Partner closely with the tenant experience team to support and serve building tenants.
Support yoga instructors by managing subbing requests. Ensure instructors have what they need to deliver a high-quality experience while maintaining consistency with programming standards and member expectations. Track contract instructors hours accurately for payroll.
Schedule group fitness classes, track attendance and KPIs (e.g., member participation and fitness revenue), and support basic budgeting needs. Monitor engagement and gather feedback to help inform programming decisions and improve overall performance.