Clinic Manager (Interim)

Marin Community Clinics•San Rafael, CA

3d•$84,590 - $95,000

About The Position

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Clinic Manager provides administrative support and participates in the hiring and training of clinic support staff, liaises with patients and healthcare professionals and coordinates provider and staff coverage in the clinic. Ensures workflows and processes align with organizational policies and procedures. This position reports to the Senior Operations Director or Regional Clinic Director and serves as back-up to the site operations leader in their absence. Temporary status - Six months interim position Work Hours - Monday to Friday 8:00 am to 5:00 pm with availability to occassionally work from 11:00am to 8:00 pm wtih advanced notice; availability to work Saturdays as needed.

Requirements

High School Diploma or Equivalent (GED) required.
At least 3 years of medical office supervisory experience required.
Demonstrated knowledge of local health care delivery system.
Bilingual in English/Spanish is required.
Ability to operate all clinical equipment in the clinic site.
Attendance and punctuality are necessary.
Required to have versatility, flexibility, and a willingness to work with constant changes in priorities with enthusiasm.
Have acute attention to detail.
Expected to have strong interpersonal skills.
Ability to understand and follow written/verbal instructions.
Ability to deal effectively with a diverse staff at all organizational levels and external customers.
Fullfill immunization and fit for duty regulatory requirement.
Prolonged periods of sitting at a desk and working on a computer.
Use of mouse, keyboard and headset.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Post-secondary training or certification preferred.
Administrative and supervisory experience in a primary care setting is preferred.
Current First Aid/BLS preferred.
Experience with EPIC Electronic Health Records preferred.

Responsibilities

Oversee daily clinic operation, ensuring smooth patient flow and efficient workflows
Optimize productivity and staff coverage
Examine and resolve complaints received from staff, visitors, patients and providers.
Establish and administer clinic specific policies and oversee system standard work.
Maintain patient flow for quality health care services and efficient use of clinic support staff.
Enhance patient experience and community engagement efforts.
Direct and assist with the recruiting and training of front office, medical assistants and other non-provider staff and volunteer staff with procedures, health education, laboratory, and dispensary services.
Conduct performance evaluations.
Collaborate with Supervisors and Clinic Managers for staff trainings and meetings.
Assist with provider scheduling, patient wait time, and other areas as needed to ensure efficient and quality services.
Identify programs that are needed to improve patient outcomes.
Lead quality improvement activities and identify programs to improve patient outcomes.
Perform administrative tasks as assigned by the Operations Director.
Support grant compliance and financial sustainability efforts.
Work closely with Medical Director(s) to maintain an operational and clinical team.
Update staff and host Wednesday meetings as needed.
Lead Morning Report.
Oversees ordering, distribution and storage of clinic supplies.
Coordinate facility maintenance as needed.
Understand staffing requirements and create, execute and support clinical staff recruitment and retention strategies.
Monitor daily work and performance of clinic staff including front office, medical assistants and other non-provider staff.
Provide performance feedback, training and development of direct reports.
Work closely with all departmental supervisors.
Weekly check-ins and meetings with staff in partnership with direct manager.
Manage supervisors and workflows.
Maintain appropriate staff levels and participating in recruitment. This includes working collaboratively with Recruiters and may involve dispositioning candidates utilizing our ATS (ICIMS), interviewing and checking references.
Onboard, train and support continued development of staff.
Manage employee performance, effectively communicate expectations and goals and provide performance feedback and evaluation in a thorough and timely manner.
Complete time and attendance requirements for team, approving timesheets, time off requests, and ensure accurate and timely completion for payroll.
Ensure a safe, secure and legal work environment by upholding MCC’s policies and procedures.