Interim General Manager

Arch Amenities Group•Potomac, MD

About The Position

The interim General Manager is responsible for overseeing all daily operations of a business unit, facility, or location to ensure efficient performance, profitability, and customer satisfaction. This role manages cross-functional teams, drives business growth, and ensures compliance with company policies and standards.

Requirements

Bachelor's degree in Recreation Management, or related field preferred.
5+ years of management experience in a relevant industry.
Proven track record of managing teams and driving business results.
Strong leadership and interpersonal skills.
Excellent problem-solving and organizational abilities.
Financial acumen and ability to manage budgets.
Effective communication and customer service skills.
Ability to multitask and adapt in a fast-paced environment.

Responsibilities

Manage all aspects of daily operations including staffing, inventory, customer service, and facility management.
Develop and implement operational policies and procedures to improve efficiency and service quality.
Monitor financial performance including budgets, expenses, and revenue to meet targets.
Lead recruitment, training, and development of employees to build a strong, motivated team.
Foster a positive workplace culture that emphasizes teamwork, accountability, and high performance.
Conduct regular performance evaluations and address employee relations issues as needed.
Ensure excellent customer service standards and respond to customer feedback or complaints promptly.
Implement initiatives to enhance customer satisfaction and loyalty.
Collaborate with leadership to set sales targets, marketing initiatives, and growth strategies.
Analyze market trends and competitor activity to identify new opportunities.
Manage vendor relationships and negotiate contracts as necessary.
Ensure compliance with all legal, regulatory, and safety standards.
Oversee health and safety protocols and maintain a safe working environment.