Interim Assistant Director

DRISCOLL HEALTH PLAN•Corpus Christi, TX

1d•Onsite

About The Position

The interim assistant director of patient access services is responsible for the daily operations of all functions related to patient healthcare access and revenue cycle at Driscoll Children’s Hospitals. This role involves developing and implementing policies and procedures that guide or support this service, assessing and improving department performance, and ensuring the orientation and continuing education of departmental staff. This leader serves as the key promoter of service excellence, striving to meet and exceed the needs of their customers, which include patients, providers, payers, and other DCH associates. The position may also involve recommending resources/space and participating in the selection of outside services. Furthermore, the role encompasses managing key performance indicators, staff development, ensuring compliance with DCH and Patient Access policies, and adhering to corporate integrity guidelines, particularly concerning complex government regulations like Medicare and Medicaid.

Requirements

Bachelor’s degree in business or health-related field with a minimum of three years’ Direct patient access or revenue cycle management experience in a leadership role; or ten years direct patient access or revenue cycle experience and health-related leadership position for three years or more
Demonstrates knowledge of governmental billing regulations as they pertain to Medicare and Medicaid programs
Must have active unrestricted drivers license
Exceptional communication and interpersonal skills
Analytical skill required to address complex issues
Strong knowledge of and effective in administering hospital policies and procedures
Strong knowledge of governmental regulations as they pertain to Medicare and Medicaid billing and compliance
Thorough understanding of billing requirements for Medicare/Medicaid and private payors programs & policies
Ability to interpret complex governmental regulations and apply practically
Ability to interpret managed care contracts and applies practically to the revenue cycle
Must have reliable transportation

Responsibilities

Responsible for the daily operations of all functions related to patient healthcare access and revenue cycle at Driscoll Children’s Hospitals
Developing and implementing policies and procedures that guide or support this service
Assesses and improves department performance
Ensures orientation and continuing education of departmental staff
Serves as the key promoter to service excellence which, along with the team, strives to meet and exceed the needs of their customers
May recommend resources/space needed by the department
May participate in the selection of outside services
Always maintains utmost level of confidentiality
Adheres to hospital policies and procedures
Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines
Maintains composure, effectiveness, and flexibility under pressure
Implement and promote excellent customer service and respond to all customer inquiries in a timely and professional manner to ensure customer satisfaction
Demonstrate knowledge of all aspects of patient accounting, financial counseling, registration/admissions, benefit verification and authorization workflows
Complete in-depth management reports including summarization of weekly and monthly performance
Demonstrated multi-task orientation
Demonstrated ability to interpret and apply complex government regulations in regard to Medicare and Medicaid to the revenue cycle
Exceptional communication and interpersonal skills are required to effectively interact with department management, and staff at all levels
Works closely with the department leadership team to interview, hire, evaluate, and counsel department staff members
Assures compliance with DCH and Patient Access policies and procedures
Assures staff participation in Corporate Integrity Program
Participate and initiate process improvement resolutions as indicated
Assures that all patient access processes are completed in a professional and thorough manner
Works closely with other educational leaders and department managers to develop, evaluate and implement individual training plans and staff development programs for the department
Accountable for implementing and monitoring activity related to the financial budget as directed
Conduct routine checks (audits) on patient accounts to ensure actions are being completed according to policy
Attend and participate in at least 8 hours of compliance-related training annually in addition to the annual hospital wide compliance training
Participates, supports, and completes all DCH training activities
Strives to expand working knowledge of assigned job and various other aspects within patient accounting and the revenue cycle and that of the department employees
Accepts constructive criticism and integrates suggestions in effective ways
Attend workshops, seminars, and meetings as indicated
Actively searches for solutions to problems and continually brings ideas and recommendations as indicated
Demonstrate excellent leadership and supervisory skills
Exercises good judgment and demonstrate a professional approach to dealing with others
Holds staff accountable for achieving performance measures
Analytical skill required to address complex issues
Achieves system EMR and other business platform proficiency
May be required to travel to satellite locations to support patient access services as needed to ensure the daily operations of all functions related to patient healthcare access and revenue cycle at Driscoll
Effectively manages key performance system indicators including: Individual and team performance measures
Developmental feedback including coaching, teaching, scripting
Progressive goal setting for improvement
Assesses staff competency using teach back methods, audits, customer feedback
Use of process improvement plans or progressive discipline when indicated
Oversees operations of department as assigned
Strong knowledge of and effective in administering hospital policies and procedures
Strong knowledge of governmental regulations as they pertain to Medicare and Medicaid billing and compliance
Through understanding of billing requirements for Medicare/Medicaid and private payors programs & policies
Ability to interpret complex governmental regulations and apply practically
Ability to interpret managed care contracts and applies practically to the revenue cycle
Responsible for sound management of human resources
Makes and implements decisions compatible with organizational goals
Maintains composure, effectiveness, and flexibility under pressure
Has the potential to supervise the following job classes: Patient Account Managers, Supervisors and Leads Patient Account Specialist I and II Financial Counselors International Financial Counselors