Interface Support Analyst

Dynamed Solutions • Columbia, MD

4d

About The Position

CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) partners in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns. The Interface Support Analyst will provide support to internal and external customers, functioning as the first level of support for interface requests. At a high level, the role will be responsible for data feed alert management, facilitating communication with clients and vendors, and troubleshooting issues. The Interface Support Analyst will assist on ad-hoc requests from customers and work to provide resolution in an efficient, timely manner.

Requirements

• Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience. Customer Service focused.
• Strong understanding and knowledge of Healthcare standards such as HL7 V2 messages, HL7 CCDA, HL7 FHIR, and IHE ITI transactions.
• Ability to evaluate and solve complex problems and issues.
• Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical)
• Take pride in delivering quality data that meets the client and end-user’s needs
• Demonstrated ability to work well on a diverse team
• Bachelors or Master’s degree required in computer science or information systems
• Understanding of Healthcare Integrations via experience or education, required
• Healthcare IT experience required

Nice To Haves

• Knowledge of network connectivity and security principles (VPN, whitelisting, certificates, etc.) preferred
• Quality assurance experience with public health feeds preferred
• Experience with JavaScript, XML, Mirth Connect, FHIR, HL7 V2 feeds specific to public health standards and messages preferred
• Experience with Microsoft Office, especially Excel

Responsibilities

• Maintain operational status of production data feeds and systems
• Manage incoming inquires on existing data feeds by answering questions, troubleshooting, and resolving open issues.
• Formulate well documented descriptions of issues requiring code modifications and help to coordinate resolution of issues
• Improve resolution times and technical understanding by proactively researching and contributing to knowledge base.
• Actively identify areas of improvement and follow through to completion of enhancement.
• Manage data feed alerting, automate process, and continually build customer technical contact list.
• Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems.
• Daily and weekly on-call responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees