Responsible for management of wholesale end-use (load) and transmission owner (load and tie line) requests/inquiries, Transmission tie-line (TO-TO), and Generation IPPs once interconnected in assigned geographic area, or by specific customer segment (certain Retail customer interconnections taking transmission service through the operating companies) as directed by AEP leadership. This position serves as the primary contact for their respective area, for correspondence to RTO questions/requests as listed in the global email box posted in the Transmission Interconnections Requirements. Responsible for logging, analyzing and resolution recommendations to resolve Interconnection and Local Delivery Service Agreement (ILDSA), TO-TO modifications or questions within established systems, and responding interconnected Generator questions. This position will also be responsible for performance monitoring, including communication with internal transmission and distribution planning, contract organizations, of both affiliate and non-affiliate Distribution distributed resource facilities impacting the transmission system within an assigned region. This position requires a thorough understanding of the Transmission and Distribution electrical system and its components, Terms and Conditions of Service, as well as General Service tariffs as approved by state regulatory commissions.This role will be the Transmission liaison for retail customer solutions, as facilitated and engaged by the AEP Operating Company persons, for customer study agreements with the respective operating company.The Interconnection Services Account Manager will build trusting relationships with internal contacts and provide clear and accurate service reliability and power quality explanations. Additionally, this role will work proactively with internal and external parties to develop and gather information for AEP Transmission operations and staff to support interconnection requests.