Interchange Specialist
About The Position
The role oversees card network interchange analytics, strategy, optimization for both issuing and acquiring processing businesses and all activities, including proactive monitoring, reactive remediation, rebalances, and the development of scalable analytical and reporting infrastructure. The role incumbent will manage projects that will range from maintaining and enhancing interchange compliance processes, evaluating interchange trends, addressing internal & external inquiries related to Interchange, and supporting strategic issuing and acquiring processing initiatives across regions. The ideal candidate brings strong technical and analytical capabilities, deep business acumen, and a passion for using technology and data to improve operational efficiency and compliance outcomes.
Requirements
- 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
- Advanced SQL proficiency with hands-on experience working with large datasets and building BI tools (e.g., Salesforce Reporting, PowerBI, Tableau)
- Strong analytical and problem-solving skills, with experience in financial or statistical modeling and quantitative analysis
- Demonstrated ability to communicate strategy, influence senior stakeholders, and secure internal buy in through consistent execution
- Excellent collaboration and communication skills with strong executive presence
- Self-motivated, comfortable with ambiguity, and able to influence across multiple levels and global organizations
Nice To Haves
- 10 or more years of work experience with a Bachelor’s Degree or 7-8 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- Prior experience leading analytics, strategy, or technical teams
- Experience building scalable automated analytical models
- Experience in pricing analysis, corporate strategy, investment banking, or FP&A
- Ability to thrive in a fast-paced environment and adopt new technologies to solve business problems
- Strong interpersonal and leadership skills with the ability to build effective partnerships across global stakeholders
Responsibilities
- Lead workstreams related to Highnote’s interchange compliance strategy & optimization collaborating with functional partners across the organization
- Oversee continuous monitoring of key drivers of interchange assessment and present insights and trends to senior leadership
- Identify, investigate, and resolve potential interchange processing issues that may result in financial or operational impacts to clients or Highnote
- Direct the development and maintenance of KPIs, dashboards, and analytical tools to support data‑driven decision‑making
- Maintain deep knowledge of Card Network(Visa, Mastercard, Discover, American Express, PULSE, STAR, NYCE, Accel, Moneypass, Allpoint, CU24, Shazam and future card network partners) global interchange programs, industry developments, and subscriber trends to ensure interchange analysis and optimization strategy for Highnote remains effective and aligned with evolving business needs
- Be an active member of the Partner Operations team, fostering a culture of innovation, collaboration, and operational excellence
- Develop and oversee interchange compliance monitoring tools, documentation libraries and the development lifecycle of internal systems
- Establish industry‑leading operational practices for anomaly detection, incident management, and end‑to-end resolution across both issuing and acquiring processing business lines
Benefits
- Flexible Paid Time Off
- 100% healthcare coverage + 75% coverage for dependents
- 401k program
- Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
- Equity in Highnote
- Stipend to build out your home office; internet reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
