Inter-Library Loan Associate

Carnegie Library of Pittsburgh•Pittsburgh, PA

16d•$15•Onsite

About The Position

The Senior Clerk in the InterLibrary Loan department focuses on the borrowing and lending of ILL materials from Carnegie Library of Pittsburgh and Allegheny county library collections to state, national and international institutions through ILLiad, Odyssey, OCLC, Share-it (Access Pennsylvania), email, ALA forms, Sierra (the ILS) and other library utilities as appropriate. This position requires excellent customer service abilities as well as an understanding of the need for speed, accuracy, and efficiency within the framework of local, state and national guidelines.

Requirements

High School Diploma or GED required
Two to three years of library experience preferred
Familiarity with OCLC, Share-it, WorldCat, ILLiad or comparable systems desired
Excellent organization skills and attention to detail
Effectively communicate orally and in writing
Ability to manage time and workload in a fast-paced and changing environment
Ability to interpret and implement CLP policies and procedures as well as state and national codes and guidelines within the ILL process
Ability to maintain an effective working relationship with coworkers
Ability to interact positively with external and internal library staff and the public in order to communicate and promote quality interlibrary loan service
The physical ability to bend, stoop, stand for long periods of time, push heavy book trucks, and lift heavy loads of 25 lbs. or more
PA Criminal Background Check
PA Child Abuse History Clearance

Nice To Haves

Familiarity with OCLC, Share-it, WorldCat, ILLiad or comparable systems desired
Two to three years of library experience preferred

Responsibilities

Interacting positively with staff and the public in order to communicate and promote quality service
Monitoring new ILL borrowing and/or lending requests received from state, national and international institutions
Processing ILL borrowing requests through bibliographic verification of requests in local, state, national and international databases, including determining lender and holding information
Submitting and monitoring requests in the ILL management systems
Searching for and discovering alternate sources for requested materials
Interacting with customers regarding citation or availability of requested material
Analyzing and resolving problems with minimal supervision
Independently learning new technologies and their application in libraries when appropriate
Processing renewal, overdue and recall transactions
USPS and UPS packing/unpacking and shipping support