Intensive Case Manager

SAFER FOUNDATION • Mount Sterling Township, IL

73d

About The Position

An Intensive Case Manager (ICM) at Safer Foundation is responsible for determining potential clients' eligibility/suitability for services, conducting the enrollment process, and providing case management services during program enrollment and follow-up. These services include but are not limited to supporting program recruitment efforts, conducting assessments, assisting with client barriers, and providing wrap-around and supportive services to prospective clients with arrest, and conviction records. The case manager will help clients identify training and/or employment goals that will potentially help the client obtain and sustain meaningful employment. He/she acts as a coach and trainer for Safer clients enrolled in the Clean Energy Program. The ICM provides effective, comprehensive, and holistic services to each client on his/her assigned caseload. This position works across agency departments and assists in recruiting for training and career pathways related to the Clean Energy Program.

Requirements

• Knowledge of the needs of people with arrest and conviction records, especially reentry populations and initiatives
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests, learning and motivation
• Knowledge of group behavior and dynamics and societal trends and influences
• Demonstrated organizational and problem-solving skills
• Excellent verbal and written skills; able to effectively present information in individual or group settings
• Aptitude for client engagement and intensive case management
• Self-reliant, resourceful, and outcome-driven with the capability to function in a fast-paced, start-up environment
• Hands-on experience and self-sufficiency with Microsoft productivity tools, including Outlook (for email), Office (Word, PowerPoint, Excel), and online collaboration tools (video conferencing, Zoom/Teams, messaging)

Nice To Haves

• Bachelors Degree in a related field (Social Work, Human Services, Psychology, etc.)
• Minimum of 2 years of experience in similar roles
• Previous experience in client services or case managing low-skilled low-income adults or with IDOC programs

Responsibilities

• Conduct potential client prescreening and preliminary assessment to determine eligibility/suitability for the program
• Collect required items, documents, and programmatic assessments needed for program enrollment; utilizing items to complete the client intake/registration and enrollment process
• Adheres to all federal, state, and local requirements to maintain the confidentiality of clients' personal information
• Maintain engagement once enrolled, to ensure clients remain engaged and are contacted according to their individual needs and program requirements
• Create, maintain, and update client Audit-Ready hard files following Safer’s Quality Assurance protocol; while documenting all client activities by case notes via electronic database(s)
• Develop Individual Employment Plans with clients documenting barriers and creating plans to accomplish short and long-term goals identified
• Provide counseling aligned with Safer Skills training specifically designed for justice-involved individuals
• Offer available high-demand occupational training to eligible clients, providing support and access to wrap-around services as needed for client success
• Work one-on-one with clients to address issues that arise during programming that threaten clients' suitability for services
• Collaborate/refer as needed with other Safer programs to add success of the client well-being and outcomes
• Verify clients’ training enrollment, attendance, progress, and milestones with training instructors
• Act as liaison between training instructors and clients to assist in resolving problems as they arise, involving the program manager if needed
• Provide reports requested to show program metrics, demographics, services, and other areas related to a specific grant(s) and project(s)
• Refer job-ready candidates to the Job Developers, working closely with both parties to ensure job placement success and retention
• Provide intensive retention follow-up for working clients through weekly contact at 30, 90, 180 and 365 days of employment
• Administer contextualized SST (Safer Skills Training) and various assessments such as Work Keys.

Benefits

• Medical Insurance – Care for you and eligible family members
• Choice of two (2) Medical Plan options from BlueCross BlueShield
• Dental Insurance – Offered by BCBS, Individual coverage 100% paid by Safer!
• Vision – Low-cost co-pays for in-network exam, frames & contacts
• Life Insurance – Protection for you & your family, Basic Life (equal to 1.5 times your salary) 100% paid by Safer!
• 403b Retirement Plan – Generous Company match to help you save more!
• Vacation days (non-manager), Company Holidays (2025); more than industry standard, Paid Leave Days
• Employee Assistance Plan (EAP), Benefits such as Pet Insurance, Critical Illness, & Travel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees