Intensive Case Management (ICM) Casework Assistant
About The Position
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Overview: The Intensive Case Management (ICM) Casework Assistant supports the ICM team in providing strengths-based, client-centered case management services to a wide range of especially vulnerable refugee, asylee, and other eligible clients, including but not limited to single-headed households, survivors of domestic violence and gender-based violence, older individuals, youth and young adults without parents or permanent guardians, individuals experiencing mental health or psychological difficulties, individuals with physical disabilities or medical conditions, unanticipated arrivals and secondary migrants, and individuals who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to address barriers and support the implementation of service plans to meet individual client needs and preferences in accordance with client eligibility and program requirements.
Requirements
- Bachelor’s degree in social work, public health, or related field of study preferred.
- Relevant professional experience with similar populations and/or client needs strongly preferred.
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
- Attention to detail and accuracy in work product.
- Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- Valid driver’s license and access to a personal, insured vehicle.
Responsibilities
- Assist in enrolling clients and determining eligibility at intake; if clients are found to be ineligible for services, provide relevant referrals.
- Assist in the development of self-sufficiency plans for especially vulnerable clients.
- Assist in evaluating client progress every six months during the program to determine the client’s progress toward goals.
- Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
- Assist in mapping out community resources and making client referrals to community partners.
- Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
- Conduct community outreach to service providers to ensure client needs are met.
- Support ICM teams in response to client crises.
- Assist clients and ICM team members in requesting financial assistance when applicable and track the received financial assistance in the client’s case file.
- Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
- Attend relevant trainings and meetings at the local and national level.
- Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
- May train and lead the activities of volunteers and interns.
- Other duties as assigned.
Benefits
- 10 sick days
- 10 US holidays
- 20-25 paid time off days depending on role and tenure
- medical insurance starting at $163 per month
- dental starting at $6.50 per month
- vision starting at $5 per month
- FSA for healthcare and commuter costs
- a 403b retirement savings plans with immediately vested matching
- disability & life insurance
- an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
