Intensive Care Coordinator - Plymouth CSA

Bay State Community Services Inc • Plymouth, MA

6d

About The Position

Bay State Community Services is seeking a compassionate, organized, and mission-driven Intensive Care Coordinator (ICC) to join our Plymouth Community Service Agency (CSA). This is a meaningful opportunity to support youth and families with complex behavioral health needs by ensuring they receive the coordinated, wraparound services necessary to thrive.
If you’re passionate about family-centered care, collaboration, and making a measurable difference in your community, this role offers a powerful way to do that every day.

The ICC serves as the primary point of coordination for youth with Serious Emotional Disturbance (SED) and their families. Using the Wraparound model, you will bring together providers, natural supports, and community resources to build a comprehensive care plan that reflects the family’s strengths, needs, and goals.

This is a dynamic, relationship-focused position ideal for someone who excels at communication, problem-solving, and advocacy.

Requirements

• Bachelor’s degree in Human Service field and minimum 1 year relevant experience in navigating the child/family serving systems and experience advocating for family members who are involved with behavioral health systems; OR
• Bachelor’s degree in non Human Service field and more than 1 year relevant experience in navigating the child/family serving systems and experience advocating for family members who are involved with behavioral health systems; OR
• Associate’s degree or High School Diploma and minimum of 5 years relevant experience in navigating the child/family serving systems and experience advocating for family members who are involved with behavioral health systems
• Master's Degree in a Mental Health Field including but not restricted to Counseling, Family Therapy, Social Work, Psychology etc. from an accredited college/university
• Willing to become certified in MA Child And Adolescent Needs and Strengths (CANS), program will provide training.

Nice To Haves

• Bi-lingual in Spanish, Portuguese, and Haitian Creole desired

Responsibilities

• Facilitate Care Planning Team meetings with youth, families, providers, and natural supports.
• Conduct comprehensive assessments to identify family strengths and needs.
• Develop, implement, and monitor individualized care plans.
• Coordinate and link families to community-based services and supports.
• Advocate for youth and family voice in all service planning and delivery.
• Collaborate closely with state agencies, schools, providers, and community partners.
• Maintain accurate, timely documentation in accordance with program standards.

Benefits

• Blue Cross and Blue Shield Health and Dental Insurance
• Eye-Med Vision Benefits
• Employer Paid Life and Long-Term Disability Insurance
• Tax Deferred Retirement Plan 403(b) (employer match after the first year of employment)
• Medical Flexible Spending Account and Dependent Care Account
• Employee Assistance Program
• Paid Benefits First year: 35 Days Paid Time Off -Increased vacation with tenure
• Pet Insurance
• Employee discounts
• Mileage Reimbursement
• Stipends for on-call
• Qualified employer for student loan forgiveness
• Tuition Assistance
• Extensive Training Programs including Certification(s) in Evidence Based Practices
• Supervision for licensure requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees