Intel Foundry Senior Customer Quality Engineer

Intel • Chandler, AZ

1d • Hybrid

About The Position

Intel Foundry Quality and Reliability is building a team and capability from the ground up to tackle the challenges of enabling the Intel Foundry Services (IFS) business. This opportunity combines the freedom and excitement of working in a start-up with the security and benefits of working at Intel. As is typical in a 'start-up' environment, the right candidate will have demonstrated the ability to excel across a wide range of areas and in an uncertain and shifting environment. This specific opportunity will require a self-starter with applicable technical experience. The Senior Customer Quality Engineer will be responsible for but not limited to: Representing Customer Quality into IFS, TFSM, and other partner organizations. Drive development of structured business processes to enable customer support across multiple foundry and OSAT business models. Represent Customer Quality in helping to architect overall product/process lifecycle management solution for future programs. Lead deployment of key aspects of next-generation quality management system solution for Intel Foundry. Excursion/incident management of IFS customer material. Fielding manufacturing-quality-related inquiries from IFS customers and collaborating internally to get the needed responses. Supporting customer audit requests. Being an internal advocate for IFS customers, ensuring that the IFS manufacturing quality/service is on par with industry standards. Driving suitable business processes and collateral to support the IFS service biz. Building infrastructure, systems, and process to measure customer responsiveness and experience. The ideal candidate should exhibit the following behavioral traits: Customer Service skills (communication/active listening), and experience working in a highly interactive environment on-site and remotely across geos. Discipline to work independently and thrive in a highly evolving new business environment. Be assertive and self-driven with good interpersonal and analytical skills.

Requirements

• The candidate must possess a BS in Electrical Engineer, Chemical Engineer, Semiconductor Engineering or similar field with 6+ years of relevant experience -OR- MS in Electrical Engineer, Chemical Engineer, Semiconductor Engineering or similar field with 3+ years of relevant experience -OR- PHD in Electrical Engineer, Chemical Engineer, Semiconductor Engineering or similar field with 1+ years of relevant experience
• Relevant experience must include any of the following:
• Experience working with external customers, including regular quality reviews
• Direct experience working in a foundry manufacturing environment
• Experience in Quality Assurance or Customer Service

Nice To Haves

• Strong familiarity or expertise in multiple of the following areas is a plus: Silicon process technology, quality and reliability, MBPS, 8D process, Incoming and outgoing quality assurance, PCN, ISO9001, IATF16949.
• Demonstrated experience in structured problem solving/excursion management/change notification/audit support.

Responsibilities

• Representing Customer Quality into IFS, TFSM, and other partner organizations.
• Drive development of structured business processes to enable customer support across multiple foundry and OSAT business models.
• Represent Customer Quality in helping to architect overall product/process lifecycle management solution for future programs.
• Lead deployment of key aspects of next-generation quality management system solution for Intel Foundry.
• Excursion/incident management of IFS customer material.
• Fielding manufacturing-quality-related inquiries from IFS customers and collaborating internally to get the needed responses.
• Supporting customer audit requests.
• Being an internal advocate for IFS customers, ensuring that the IFS manufacturing quality/service is on par with industry standards.
• Driving suitable business processes and collateral to support the IFS service biz.
• Building infrastructure, systems, and process to measure customer responsiveness and experience.

Benefits

• We offer a total compensation package that ranks among the best in the industry.
• It consists of competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation.
• Find out more about the benefits of working at Intel .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level