Integrations Consultant - Americas

Ashby • San Francisco, CA

15d

About The Position

As the second member of our Integrations Consulting team (within Ashby’s Customer Success organization), you’ll have the opportunity to lead customer facing engagements, focusing on complex technical projects for some of our most strategic customers. As our next Integrations Consultant, you’ll be responsible for defining, managing, and executing the technical requirements for strategic customers, specifically those implementing Ashby with one of our custom-built HCM integrations. You will work with customers with varying levels of integration sophistication advising on integration best practices, technical configurations, and working with a customer’s internal expert on how to best achieve their goals. You will use your existing knowledge of both integrations and the products we will be integrating with to consult with our customers, helping them get up and running swiftly with Ashby, so they can ultimately achieve their desired business outcomes. You will partner with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross functional partners to achieve this. Ideally, this hire would be located in the EST time zone.

Requirements

• Enterprise Human Capital Management (HCM) Integration Experience: You have extensive experience managing and executing integrations with Workday, as well as other enterprise-grade HCM solutions like UKG, ADP, Oracle, and SAP SuccessFactors (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations). You keep the team on track to ensure milestones are met.
• Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period.
• Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
• Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative.
• Consultative: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
• Innovative & Principled: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done’ but instead think critically to solve problems.
• Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.

Nice To Haves

• Workday HCM certification.
• Experience managing integrations with tools listed under Integrations on our Ashby Knowledge Base.

Responsibilities

• Defining, managing, and executing the technical requirements for strategic customers, specifically those implementing Ashby with one of our custom-built HCM integrations.
• Advising customers with varying levels of integration sophistication on integration best practices and technical configurations.
• Consulting with customers, helping them get up and running swiftly with Ashby, so they can ultimately achieve their desired business outcomes.
• Partnering with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross functional partners.

Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
• You get to sell a product that our prospects & customers are truly excited about.
• Competitive compensation is offered.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks is recommended per year.
• Twelve weeks of fully paid family leave in the US . We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed