Integration Support Analyst

HHAeXchange•Minneapolis, MN

3d•$60,000 - $62,000

About The Position

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Today, our 700+ team members across the globe are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a motivated and multi-talented individual with strong customer service to join our Technical Customer Care team as a Integration Support Representative reporting to the Sr Manager of RCO and Integration. The Role will support client business needs, troubleshooting and supporting frontline data integration issues. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum 2-4 years supporting EDI tools
Healthcare experience.
Comfortable speaking with and troubleshooting EDI issues over the phone, Chat or ticketing solution and occasionally utilizing remote desktop sharing applications
Exemplary attention to detail and strong organizational skills
Exceptional written, verbal and interpersonal communication skills required.
Exceptional Customer service aptitude, with the ability to thrive under pressure.
Proficiency in computer applications, particularly the Microsoft office suite, with a focus on excel.
Experience working with CRM tools such as Jira, Salesforce Service cloud and applications.
Competency in both independent work and collaborative teamwork
Exceptional Written and verbal communication skills
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role

Responsibilities

Foster and maintain critical working relationships with clients, payers, and cross functional internal stakeholders, ensuring accurate billing and collections while serving as Revenue Cycle support representative.
Proficiency in EDI tools, standard policies, and procedures
Experience with EDI/Integration Protocols
Proficiency with mapping, testing and maintenance of electronic interfaces between healthcare software platforms and third-party vendors. These interfaces will occur in different formats that may include text,csv, and XML.
Ability to work in a deadline-driven environment and handle multiple projects simultaneously.
Able to support customers through Omnichannel/multichannel support offerings.
Other duties as assigned by supervisor or HHAeXchange leader.