Integration Engineer, Amazon IVS Customer Success Engineering

Amazon • Santa Clara, CA

8d

About The Position

Amazon Interactive Video Service (IVS) is an Amazon Web Service that provides
end-to-end video delivery and audience engagement tools to power live video
experiences. IVS powers Twitch Video, one of the largest live video distribution
networks in the world that delivers more than a billion hours of video each
month. Our mission is to make streaming video technology available to anyone
through IVS and to empower the creation of diverse communities through live
video engagement.

As a Customer Success Integration Engineer, you'll build deep technical
relationships with IVS customers and be a trusted advisor on their journey to
build engaging video applications. Specifically, you'll support customers during
their evaluation and integration of the IVS service and SDK's.

Your experience with mobile/web application development, video, and cloud
infrastructure will be used to resolve both client-side and server-side video
integration challenges. You'll advocate for customer needs, remove technical
obstacles to adoption, and communicate engagement insights to broad audiences.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 3+ years of Android development experience
• 3+ years of Apple platform development experience
• Experience building complex software systems that have been successfully delivered to customers

Nice To Haves

• Bachelor's degree in computer science or equivalent
• Experience working in a customer-facing role

Responsibilities

• Be the primary technical contact for onboarding and integrations with strategic customers
• Resolve integration challenges to expedite the launch of IVS-powered customer applications
• Ensure a smooth transition to AWS support teams following a successful customer launch
• Consult with Business Development, Account Management, and Solutions Architecture teams to communicate the value of Amazon IVS, evaluate IVS product fit, and forecast onboarding effort with strategic customers
• Create feedback mechanisms and advocate for customer needs to influence the development of new product innovations.
• Capture and share knowledge and best practices to the IVS community and AWS sales teams.
• Accelerate and simplify customer onboarding by creating technical artifacts including code samples, workshops, and demos

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level