Integration Engineer (Product Success)

SpyCloud•Austin, TX

44d

About The Position

As a Product Success Integration Engineer, you will play a critical role in the long-term success of SpyCloud's most strategic customers and alliance partners. You'll serve as a trusted technical advisor, focused on delivering scalable API integrations and data workflows that help customers maximize the value of our platform across security, fraud, and identity protection use cases. This role blends deep technical knowledge with high-impact account engagement. You'll work closely with stakeholders-from developers and engineers to CISOs-to ensure SpyCloud is seamlessly integrated and delivering value within their security ecosystems.

Requirements

3+ years in a technical, customer-facing role (e.g., Solutions Engineer, Technical Account Manager, Customer Success Engineer)
Familiarity with enterprise security and data ecosystems: SIEMs, SOAR platforms, IAM (Okta, Azure AD), and custom applications
Able to develop and deliver scripts and software that support the deployment and delivery of SpyCloud's API and data products. Preferred language is Python.
Excellent communicator-able to translate between technical and business audiences
Ability to self-manage tasks while contributing to cross-functional team goals
Confident working with developers, architects, and senior security leaders

Nice To Haves

Hands-on experience with Tines, Splunk, SOAR platforms (e.g., XSOAR, Swimlane), or Okta Workflows is helpful but not required.
Strong understanding of APIs, data transformation, webhooks, and integration architecture (RESTful APIs, JSON, scripting with Python or Bash)
Familiarity with fraud prevention, identity management, or threat intelligence use cases
Exposure to compliance or regulatory frameworks (e.g., SOC 2, ISO 27001, GDPR)

Responsibilities

Partner closely with Product Team members and Customer Success Managers to drive customer retention, growth, and satisfaction.
Participate in technical planning sessions and business reviews to align SpyCloud usage with evolving enterprise priorities
Develop, test, and maintain integrations across a variety of systems (identity, logging, security, ticketing, and SaaS tools)
Build automation workflows using both low-code/no-code platforms (e.g., Tines, Okta Workflows) and scripting/APIs
Collaborate with InfoSec, IT, DevOps, and Engineering teams to identify integration and automation opportunities
Implement and document reusable integration patterns to support scalable internal security and IT operations
Enhance visibility through data pipelines and log integrations, especially with tools like Splunk or similar
Proactively monitor account health and integration performance, identifying risks, blockers, and opportunities for optimization
Develop, deploy, and support demonstration environments that enable the sales and SE's team members to clearly demonstrate the value of SpyCloud products and integrations.
Create and maintain reusable assets-including integration guides, scripts, and deployment templates
Stay current with automation and integration best practices, adapting to emerging technologies and tools
Participate in roadmap discussions and help evolve SpyCloud's platform and integration capabilities based on enterprise needs
Active participation in development planning and processes to evaluate and estimate level of effort required for integration activities