About The Position
Perform configuration, test and inspection of basic end-user microcomputer systems, mobile devices, printers, servers, storage devices, networking equipment, POS, MPOS and related IT products. Limited Quality Assurance (QA) tasks may be performed at this level.
Requirements
- Minimum High school diploma or equivalent. College degree in an IT field of study a plus
- 1-2 years of experience preferable
- Positive attitude
- Ability to juggle shifting priorities in a fast-paced environment
- Strong familiarity with standard IT equipment including, pc's, laptops, print devices, servers, storage, mobile and networking devices. Additional certifications in these areas are a plus, namely Cisco
- Excellent communication skills required, both written and oral
- Read, write and speak English
- Strong MS Office knowledge, skills, and abilities
- Strong customer service skills
- Ability to stand for the majority of an 8-hour work shift
Nice To Haves
- CompTIA A+ certification a plus
- Previous Point-of-Sale (POS) experience would be beneficial
- Project coordination and Project Management skills would be beneficial
- Strong familiarity with standard image deployment tools and image deployment methodologies
- Oracle EBS knowledge a plus
Responsibilities
- Responsible for accurate and timely completion of orders
- Verify part numbers and quantity of parts per order
- Must be able to follow work instructions and order remarks
- Responsible for creation of accurate quality documents for each configured device
- Ensure proper handling of ESD sensitive products
- Create labels for all assigned work (order #, part #, etc.)
- Install hardware, software, perform BIOS updates, and asset tagging of basic end-user microcomputer systems, mobile devices, printers, servers, storage devices, POS, MPOS and other technologies
- Apply, upgrade, and downgrade IOS on networking equipment including switches, routers, AP’s, WAAS devices and various other wireless networking devices. Ability to perform basic command line functions on these devices.
- Responsible for basic troubleshooting of problem devices
- Perform maintenance and basic up-keep of the Integration area
- Keep abreast of new products through independent training and study
- Perform specific departmental tasks/duties as assigned
- Assist other employees and departments when work is current
- Must be able to work independently with job tasks and be self-motivated
- Able to work various hours (on occasion) and rare weekends for project-based needs.
Benefits
- Position is eligible for a $500 sign-on bonus after 90 days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
