Lead Configuration & Integration Engineer

Wolters Kluwer•Chicago, IL

About The Position

This role is responsible for enabling partnership success through deep, scalable, secure integrations between Wolters Kluwer products/data and external partner ecosystems. This role functions like a Technical Product Manager for Integrations: defining integration requirements, coordinating delivery across engineering/security/product, supporting partner developers, and ensuring integrations launch reliably and operate smoothly at scale. This role is critical to Strategic Partnerships’ mandate to accelerate growth through partnerships and monetization of premium content and data via API‑based and AI‑enabled offerings. Success in this role will be measured by integration quality, time‑to‑launch, partner satisfaction, and platform stability.

Requirements

Bachelor’s degree in computer science, Engineering, Information Systems, or related technical field.
3+ years of experience in technical integrations, partner engineering, solutions engineering, or technical product management.
Strong experience working with APIs, SaaS platforms, and data‑driven products.
Fluency with REST APIs, authentication/authorization concepts, and integration patterns; ability to discuss tradeoffs with engineers and partners.
Comfort with common data formats and exchange patterns (e.g., JSON; batch file feeds; event/webhook concepts).
Familiarity with API lifecycle concepts: versioning, documentation, governance, analytics/monitoring.
Strong project/program management: milestones, dependencies, risks, and stakeholder communication.
Ability to translate between business outcomes (partnership value) and engineering execution (technical scope and deliverables).
Proven ability to manage multiple partner integrations concurrently.
Excellent written and verbal communication; comfortable in partner‑facing technical discussions and internal executive updates.
Collaborative, organized, and capable of driving decisions in a matrixed environment.

Nice To Haves

Legal tech product exposure preferred.
Experience with AI‑first software solutions is preferred (particularly where data and content are leveraged in partner ecosystems).

Responsibilities

Partner Integration Leadership (Onboarding → Launch → Run) Own end‑to-end technical onboarding for partners, including APIs, data feeds, authentication, and system connectivity. Lead discovery and solution design with partner technical teams; translate partner needs into actionable internal requirements and implementation plans. Drive integration readiness: environments, test plans, go‑live checklists, and launch coordination.
Technical Product Management for the Integration Ecosystem Maintain an integration roadmap/backlog in collaboration with Product and Engineering; define scope, acceptance criteria, and release plans for partner‑facing technical capabilities (APIs, SDKs, connectors, webhooks, data schemas). (Recommended practice aligned to API/Integrations PM roles.) Organize monthly stakeholder reviews to manage the “ecosystem product plan” across Legal & Regulatory products, ensuring prioritization and cross‑functional alignment. Identify opportunities to standardize and evolve from one‑off integrations toward repeatable patterns, templates, and reusable components (an explicit goal in many integrations/platform roles).
Cross‑Functional Delivery & Governance Serve as the primary liaison between partner engineers and internal Engineering, Product, Security, Legal/Compliance, Data Operations, and Partnerships to ensure secure, compliant, scalable integrations. Coordinate architecture decisions and integration patterns (e.g., REST vs. event/webhook, sync vs. async, batch vs. streaming), aligned to platform constraints and security requirements. (Common in integration governance roles.) Define operating rhythms: technical design reviews, implementation checkpoints, pre‑launch readiness reviews, and post‑launch retrospectives.
Developer Experience, Documentation & Partner Enablement Define integration requirements and produce/oversee technical documentation: API references, field mappings, sample payloads, onboarding guides, and troubleshooting runbooks. Support partner developers through onboarding, sandbox/testing, and certification; ensure a smooth developer experience (DX) that increases adoption and reduces integration time. Partner enablement: coordinate training and ongoing technical relationship management to deepen integrations over time.
Issue Resolution, Reliability & Platform Stability Act as escalation point for partner integration issues; drive triage, root‑cause analysis, and timely resolution across internal teams and partners. Establish and monitor integration of health metrics and performance standards (e.g., uptime, latency, error rates) and drive continuous improvement. (Partner engineering/ops best practice.) Contribute to SLAs, support processes, and incident playbooks for partner‑dependent workflows.
Scalability & Optimization Identify opportunities to standardize/automate integration processes (templates, reference architectures, reusable connectors, CI/CD testing harnesses) to improve throughput and quality. Improve integration “time‑to‑launch” through repeatable onboarding, better documentation, and clearer technical requirements. (Common emphasis in partner integration roles.)