Integration and App Specialist

Liberty Software•Grapevine, TX

22h•Onsite

About The Position

Liberty Software is a healthcare technology company that develops and supports software for retail pharmacies across the country. Our pharmacy management platform helps clients increase profits, improve customer service, and enhance patient safety. With a wide range of third-party integrations and mobile applications, we are seeking a knowledgeable, service-minded professional to join our Account Management team as an Integration & App Specialist. This role blends technical integration support with application expertise. The Integrations Specialist will partner closely with Liberty’s pharmacy customers, internal teams, and vendors to manage, troubleshoot, and improve third-party integrations as well as support Liberty Software’s mobile applications. The ideal candidate is both technically adept and customer-focused, capable of guiding clients with varying levels of technical knowledge. Please note: This role is based in our Grapevine, TX office Liberty Software does not offer employment sponsorship opportunities for this role (e.g, H-1B, OPT, or other work visa status)

Requirements

At least four years of relevant experience in software implementation, application support, or desktop support
Strong ability to work effectively with cross‑functional teams including customer support, technical teams, implementations, and development
Detail‑oriented, self‑motivated, and able to prioritize and manage multiple tasks
Demonstrated analytical and problem‑solving skills
Excellent written and verbal communication skills with a strong customer service mindset
Strong knowledge of computer networks and networking concepts
Professional, friendly demeanor with strong listening, documentation, and critical‑thinking skills

Nice To Haves

Ability to follow code to understand process logic is a plus
Working knowledge of SQL is a plus
Experience with Liberty Software products and applications preferred
Broad pharmacy knowledge is a plus

Responsibilities

Serve as a technical liaison between Liberty’s support team, customers, vendors, and development teams for integration-related issues, questions, and enhancements
Maintain a working knowledge of all Liberty Software integrations, including functionality, requirements, and common troubleshooting paths
Troubleshoot integration issues, identify root causes, propose solutions, and coordinate with the integrations development team to achieve resolution
Assist the Implementations team with integration setup during new customer onboarding
Collaborate with the Education team to maintain integration documentation and internal/external training materials
Operate as the primary contact for pharmacy clients regarding Liberty Software’s mobile and tablet applications
Manage client configuration and setup of applications on customer devices, ensuring proper system and hardware requirements are met
Determine whether issues stem from configuration, code, or environment, and coordinate with the appropriate internal teams to resolve them
Act as a subject matter expert for assigned applications, staying current on app versions, requirements, and best practices
Provide training to clients on Liberty’s applications as needed
Assist in other areas as needed to support Liberty Software's commitment to exceptional customer service

Benefits

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom