Integrated Solutions Manager

ASSA ABLOY • Phoenix, AZ

32d • Onsite

About The Position

This is an exciting opportunity for a proactive manager who is both customer-centric and enjoys being a subject matter expert. As the Integrated Solutions Manager you will make a significant impact on the areas of Operations Management and Project Services.

Operations Management:

Manage the flow of order writing and processing
Direct orders to the proper manufacturing locations
Collaborate with operations teams across multiple manufacturing locations
Audit customer orders for accuracy and/or production issues
Oversee procurement activities for customer orders
Control production scheduling and backlogs
Ensure On-Time Order Fill Rates & Shipping
Monitor and respond to customer inquiries, elevated issues, or concerns

Develop and implement SOP’s as needed to provide guidance and a culture of continuous improvement
Support creation of technical materials, instruction sheets, and presentations
Manage the P&L for Integrated Solutions
Actively participate in providing a safe and harmonious working environment for all employees
Comply and enforce compliance of all state and federal regulations, Company standards and the ASSA ABLOY Code of Conduct

Project Services:

Ensure the timely processing of customer quotes, ensuring accuracy and pricing
Drive Quote follow up process, evaluate hit rate and customer metrics

Oversee and assist with Project Submittals & Drawings
Provide Technical & Installation Support

Perform other duties and special projects as required

Requirements

• Bachelor’s degree or related experience/skills
• Minimum of 7 years of experience managing and accomplishing goals through your team
• Proven track record of delivering an outstanding customer experience
• Demonstrated track record of being a self-starter and being resourceful
• Natural enthusiasm for problem-solving with meaningful solutions
• Exceptional skills in communicating to diverse technical and non-technical audiences
• Ability to multitask and prioritize projects under tight deadlines
• Proficiency in Microsoft Suite and previous experience within an ERP environment
• Ability to travel throughout US, Canada, and Mexico 10-20% of the time

Nice To Haves

• Previous experience in the door and/or hardware is highly desired, experience in architecture, construction, building products or a related industry also considered
• Previous experience with customer management within a manufacturing / production environment would be a plus

Responsibilities

• Manage the flow of order writing and processing
• Direct orders to the proper manufacturing locations
• Collaborate with operations teams across multiple manufacturing locations
• Audit customer orders for accuracy and/or production issues
• Oversee procurement activities for customer orders
• Control production scheduling and backlogs
• Ensure On-Time Order Fill Rates & Shipping
• Monitor and respond to customer inquiries, elevated issues, or concerns
• Develop and implement SOP’s as needed to provide guidance and a culture of continuous improvement
• Support creation of technical materials, instruction sheets, and presentations
• Manage the P&L for Integrated Solutions
• Actively participate in providing a safe and harmonious working environment for all employees
• Comply and enforce compliance of all state and federal regulations, Company standards and the ASSA ABLOY Code of Conduct
• Ensure the timely processing of customer quotes, ensuring accuracy and pricing
• Drive Quote follow up process, evaluate hit rate and customer metrics
• Oversee and assist with Project Submittals & Drawings
• Provide Technical & Installation Support
• Perform other duties and special projects as required

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

What This Job Offers

• Job Type: Full-time
• Career Level: Manager