Intake Trainer Business Office - Home Infusion

Fairview Health Services • Minneapolis, MN

48d

About The Position

The Intake Trainer, Business Office - Home Infusion is responsible for training and supporting intake staff in the areas of insurance verification, benefit investigation, and prior authorization for home infusion therapies. This role ensures intake team members are equipped with the knowledge and tools to navigate payer requirements, optimize reimbursement, and deliver a seamless onboarding experience. This training will focus on in-house staff as well as training of external partners and at times be a subject matter expert around intake Business Office topics. This role will be dynamic in establishing micro learning sessions with an AI tool. Also, developing a program that can be utilized by external customers. Must be comfortable supporting training on multiple client billing/EMR systems including but not limited to EPIC, Brighttree, and CPR.

Requirements

• B.S./B.A. OR equivalent of 4 years of recent/relevant home infusion intake - priority authorization/benefit investigation experience
• 4 years Healthcare experience in revenue cycle functional area
• 4 years Home infusion intake experience - prior authorization or benefit investigation

Nice To Haves

• B.S./B.A. in Business, Pharmacy, or related field
• 2 years Supervisory experience
• 1 year Experience in training, education or team leadership

Responsibilities

• Function as an Intake Business Office expert, train staff, and review for continuous improvement
• Train on documentation standards, authorization timelines, and escalation procedures.
• Provide onboarding for new staff and ongoing education for existing team members.
• Ensure intake staff understand and follow payer guidelines, including Medicare, Medicaid, and commercial plans.
• Audit intake files for accuracy, completeness, and payer readiness; provide feedback and coaching.
• Train staff on EMR systems, payer portals, and internal intake platforms.
• Support system updates and ensure staff proficiency in digital tools used for benefit investigation and authorization.
• Identify trends and gaps in intake performance and recommend targeted interventions.
• Track training effectiveness through KPIs such as authorization turnaround time, denial rates, and clean claim submission.
• Monitor compliance with HIPAA, CMS, URAC, ACHC, and other regulatory bodies.
• Develop and maintain a comprehensive training program
• Develop and maintain training manuals, SOPs, payer-specific guides, and reference tools.
• Design and deliver training programs focused on benefit investigation and prior authorization workflows.
• Create micro learning video using AI tools
• Provide subject matter knowledge to Fairview and with external clients
• Serve as a subject matter expert for complex benefit and authorization cases.
• Collaborate with billing, pharmacy, and clinical teams to resolve intake-related issues.
• Present and communicate with external clients - providing expertise and insight on Intake as well as specific EHR system questions

Benefits

• Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Number of Employees: 5,001-10,000 employees