Intake Technician

Medix Infusion • Addison, TX

41d • Hybrid

About The Position

Medix Infusion is seeking a highly organized and detail-oriented Intake Technician to join our dynamic team. This hybrid role combines the responsibilities of an Intake Coordinator and Pharmacy Technician, with a focus on managing patient intake, coordinating insurance verification, and ensuring the smooth and efficient processing of infusion therapy treatments. You will play a key role in supporting patient care by ensuring timely and accurate intake of patient information, organizing supplies, and working collaboratively with other departments to ensure exceptional service delivery.

Medix Infusion is a technology-driven healthcare platform dedicated to enhancing patient care and improving access to infusion therapies. We specialize in disease management and infusion pharmacy services for both chronic and acutely ill patients, especially in underserved communities. Our offerings include personalized home and in-suite infusion therapies, aimed at delivering comfort and convenience. Our expert team provides a wide range of treatments, including anti-infectives, biologics, IVIG, and other injectables, ensuring every patient’s journey is seamless.

Requirements

• High school diploma or equivalent.
• Pharmacy Technician License required.
• Minimum of 1-2 years of experience in healthcare, including intake coordination, insurance verification, and inventory management.
• Strong organizational skills, with the ability to prioritize multiple tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work effectively in a team-oriented environment while maintaining a high level of customer service.
• Strong communication skills, with the ability to professionally respond to patient inquiries and concerns.
• Ability to maintain confidentiality and handle sensitive patient information in accordance with HIPAA regulations.
• Physical capability to lift and move up to 50 pounds and perform warehouse tasks as needed.

Nice To Haves

• Infusion experience is a plus.

Responsibilities

• Manage Patient Intake: Process electronic referrals, create and update accurate patient records, and verify insurance information to ensure timely and correct insurance coverage.
• Coordinate Scheduling: Schedule patient appointments for both home and in-suite therapies, confirm treatment availability, assist with rescheduling, and manage cancellations to optimize patient care.
• Customer Service: Respond to patient inquiries and concerns, providing timely and exceptional customer service throughout the intake process and ensuring a positive patient experience.
• Document Management: Scan, upload, and organize patient documents while maintaining strict confidentiality and ensuring compliance with healthcare regulations.
• Medication Knowledge: Utilize knowledge of medications, including anti-infectives, biologics, IVIG, and injectables, to ensure proper handling, storage, and distribution of pharmaceuticals. Provide guidance on medication use to ensure proper patient treatment protocols are followed.
• Inventory Coordination: Collaborate with pharmacy and procurement teams to receive, store, and organize supplies, ensuring efficient stock management and timely availability of medications and supplies.
• Administrative Support: Process faxed and electronic documents, route them to appropriate departments, and assist with general office duties as needed to support patient care and internal operations.

Benefits

• Competitive Compensation: Receive a competitive salary along with a comprehensive benefits package.
• Comprehensive Benefits: Enjoy health and life insurance, voluntary dental/vision insurance, retirement savings with company contributions, and paid time off, including holidays and vacation days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED