HEAP Intake Technician

Cincinnati-Hamilton County Community Action Agency•Cincinnati, OH

2d•Hybrid

About The Position

The HEAP Intake Technician at CHCCAA plays a crucial role in advancing our mission to expand opportunities and build self-sufficiency for our community members. This position is responsible for assisting clients with the completion and efficient and timely processing of applications for the Home Energy Assistance. The ideal candidate will use their skills to embody our values and contribute to our vision of a thriving, self-sufficient community.

Requirements

A High School diploma or GED; Associate degree and experience in Human Services is preferred
Minimum of one (1) year customer service experience, including experience working with community members and families in crisis
Minimum of one (1) year alpha and numeric data entry experience, and familiarity with Microsoft Office
Experience working with diverse populations, including low to moderate-income families
A valid driver's license and valid automobile insurance must be maintained.
Must have reliable Wi-Fi access to support remote work as needed.
Must be willing to occasionally travel to local, in-state and out of state events, training and meetings, which may occur on weekends and/or evenings.
Must be able to: Use hands to manipulate, handle feel, and control items or equipment, Talk and hear, See and be able to read, write, and interpret written documents, Lift and move objects weighing up to 15 pounds

Nice To Haves

Associate degree and experience in Human Services is preferred
Knowledge of Home and Energy resources within Cincinnati and Hamilton County is preferred

Responsibilities

Assist clients with completion of applications for the Home Energy Assistance Program.
Compute client income for eligibility determination, using State criteria.
Verify client utility bill status via communication with the local utility company.
Assist clients with making payment arrangements for outstanding utility bill balances.
Approve initial payment to utility company on the client’s behalf; communicate approval of bill payment to utility in a timely manner to prevent a disconnection order.
Prepare daily C-HCCAA transmittal sheet that includes all applications processed.
Input accurate and compliant applicant and payment information into OCEAN system.
Ensure that client folders contain all required documentation for transmittal to C-HCCAA HEAP main office.
Communicate other CAA programs to clients.
Provide quality client service that includes efficient, accurate, and courteous communication; maintain strict confidentiality regarding client information.
May travel to outreach sites and/or participate in weekend or evening events to administer program services to clients residing in the area.
Performs other duties as they may be assigned.