Intake Supervisor

Summit BHC•Raleigh, NC

About The Position

About the Job: The Intake Supervisor provides supervisory oversight to the daily operations of patient intake and/or admissions, which may include screening, scheduling, financial counseling, staff supervision, and insurance verification. Assigns responsibilities to assure the orderly admission of patients to the hospital. Maintains communication with referral sources, families, patients, and unit staff. Develops, implements, and monitors improvement initiatives to enhance/streamline current processes and procedures.

Requirements

RN/LPN/LVN or Bachelor’s degree in a Counseling, Behavioral Science, Social Work, or related field.
One or more years' healthcare admissions experience required.
Behavioral health field preferred.
Working knowledge of psychiatric diagnosis, of the Addiction & Recovery field and experience in clinical interviewing, patient assessment, referral, treatment planning, communicating with external review organizations or comparable entities.
CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility requirements.
One or more years proven supervisory/management experience required, preferably in Admissions.

Nice To Haves

Licensure in related field preferred.
In some states, licensure may be required.

Responsibilities

Facilitates the intake, admissions, and utilization review process for incoming patients.
Completes Intake Screenings with potential patients for admission into hospital programs, utilizing admissions criteria.
Organizes, plans, directs, and supervises work assignments for Admissions staff.
Ensures that appropriate and accurate billing information is available for all admissions and coordinates with Business Office and Utilization Management.
Provides insurance verification training to staff.
Serves as liaisons between hospitals and facilities in the event of transfer.
When appropriate, refers the patients to an alternate level of care based on their needs and wishes.
Supervises and monitors staff adherence to established Admissions criteria and ensures that appropriate documentation of approval/denial occurs.
Ensures that all related admission documentation is complete and entered timely.
Implements, and monitors improvement initiatives to enhance/streamline current processes and procedures.
Reconciles daily census, verifies insurance, tracks daily admissions, discharges, transfers, and physician coverage/caseloads.
Serves as a link between Admissions and other departments to ensure the efficient transfer of information essential to operations.
Implements new patient access systems and processes for the facility.
Trains all direct and indirect staff engaged in daily patient access functions.
Provides the patient, family members, referral sources, significant others with assessment and voluntary/involuntary admission information.
Provides additional coverage for the Admissions team – e.g. answers phones, processes admission requests, completes clinical screenings and Intake Assessments, verifies insurance, and assists with insurance pre-certifications during times of high volume