Intake Specialist (Part-Time)

NOCD•Chicago, IL

51d

About The Position

The Intake Specialist (Member Advocate) is a frontline ambassador of NOCD’s mission. You will be the first point of human connection for individuals seeking help, many of whom are scared, overwhelmed, or reaching out for support for the first time. In this role, you will guide members through the intake process, provide empathetic support, assist with registration and scheduling, and help them confidently begin their path to treatment. You will also be responsible for inside sales of tele-therapy services to incoming members via phone, text, and email. This is a fast-paced, high-impact role ideal for someone who loves helping others, thrives in dynamic environments, and wants meaningful work that truly changes lives.

Requirements

1–3 years of experience in customer service, intake, call center, patient coordination, or a similar role.
Strong empathy, emotional intelligence, and communication skills.
Ability to remain calm and professional during sensitive conversations.
Comfortable using multiple digital platforms simultaneously.
High attention to detail and accuracy.
High School Diploma or GED required; Bachelor’s degree strongly preferred.

Nice To Haves

Experience in healthcare, mental health, telehealth, or patient support.
Familiarity with scheduling systems, CRM tools, or digital health platforms.
Experience with inside-sales, advocacy, or high-volume communication environments.
Ability to thrive in a fast-changing, mission-driven startup environment.

Responsibilities

Serve as the first point of contact for individuals seeking OCD treatment via phone, text, and email.
Provide clear, compassionate communication about NOCD’s services, ERP therapy, and the care process.
Collect intake information, schedule appointments, and guide members through pre-session steps.
Support post-intake follow-up to ensure members feel confident and prepared for their first sessions.
Navigate multiple systems and tools to deliver accurate and efficient support.
Collaborate with clinical, support, and operations teams to ensure a seamless member experience.
Meet performance targets for quality, responsiveness, and service consistency.