Intake Specialist
About The Position
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. The Intake Specialist will be responsible for accurately and efficiently processing incoming prescriptions within the pharmacy management system. This role requires a keen eye for detail, excellent communication skills, and the ability to work effectively within a team to ensure timely and accurate prescription intake and patient care.
Requirements
- High school diploma or equivalent required.
- Previous experience in customer support, service, or success roles, preferably within healthcare and/or high-growth startups (minimum 2 years).
Nice To Haves
- Additional education or certification in healthcare or pharmacy technology is a plus.
- Excellent data entry and computer skills, with the ability to work in multiple system.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of medical terminology and pharmacy operations is a plus.
- Strong problem-solving abilities.
- Effective communication skills, both verbal and written.
- Strong attention to detail and accuracy.
- Pharmacy Technician Certification preferred.
- Pharmacy Technician Trainee license will be required for this role, but we will support candidates in obtaining this before their start date.
Responsibilities
- Prescription Intake: Receive and process incoming prescriptions, ensuring all required information is accurate and complete.
- Verification: Verify the accuracy of prescription information with healthcare providers as needed, resolving any discrepancies promptly.
- Collaboration: Work closely with pharmacists, pharmacy technicians, and other healthcare professionals to ensure a seamless intake process.
- Documentation: Maintain accurate and thorough records of all prescription intake activities and communications.
- Customer Service: Provide exceptional customer service to patients and healthcare providers, addressing inquiries and concerns promptly and professionally.
- Problem Solving: Identify and resolve issues related to prescription intake, including missing or unclear information.
- Compliance: Adhere to all regulatory requirements and company policies regarding prescription intake and patient privacy (HIPAA).
- Patient Communication: Communicate with patients to obtain necessary information or clarification regarding their prescriptions.
- Data Entry: Accurately enter prescription information into the pharmacy management system, including patient details, medication, dosage, and prescribing physician information.
Benefits
- This is a unique opportunity to impact the lives of thousands of patients while shaping the future of patient care in a fast-paced, tech-enabled pharmacy services organization.
- You'll be empowered to lead at scale, innovate with purpose, and build an enduring culture of excellence.
- Competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) with company match that is immediately vested.
- Generous paid time off and flexible work environment.
- Ongoing professional development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
