Intake Specialist (INTSPC-04)

New Freedom's Career•Phoenix, AZ

1d•Onsite

About The Position

The Intake Specialist role provides frontline intake services to members entering New Freedom’s Intensive Outpatient Program and serves as one of the initial points of contact to ensure members experience a supportive, positive, and successful entry into services. This position is responsible for reviewing eligibility, program expectations, and admission criteria prior to members meeting with their assigned clinical providers, while maintaining a thorough understanding of the organization’s treatment philosophy, intake processes, and program requirements. The Intake Specialist must possess foundational knowledge of substance use disorders and dual diagnosis and be able to clinically assess members to recommend an appropriate level of care using ASAM and LOCUS criteria. This role requires the ability to utilize therapeutic techniques, actively listen to members, complete suicide risk and trauma assessments, and engage members in collaborative treatment planning sessions. Additionally, the Intake Specialist is expected to communicate concerns and clinical needs to management when they arise and to partner effectively with the clinical team and cross-functional departments to ensure both clinical and administrative intake services are delivered efficiently and ethically.

Requirements

Possess foundational knowledge of substance use disorders and dual diagnosis
Be able to clinically assess members to recommend an appropriate level of care using ASAM and LOCUS criteria
Ability to utilize therapeutic techniques
Actively listen to members
Complete suicide risk and trauma assessments
Engage members in collaborative treatment planning sessions
Communicate concerns and clinical needs to management when they arise
Partner effectively with the clinical team and cross-functional departments to ensure both clinical and administrative intake services are delivered efficiently and ethically
Maintain all continuing education requirements

Responsibilities

Conducts comprehensive intake assessments, accurately identifying and documenting appropriate diagnoses.
Utilize AI integrated EHR and use attention to detail to spot any opportunities within intake assessments.
Make appropriate level of care recommendations based on ASAM and LOCUS criteria.
Develops individualized treatment plans aligned with goals identified during the assessment process.
Provides thorough program orientation, ensuring member understanding of informed consent, program policies, rights, responsibilities, confidentiality, treatment expectations, and all required state and federal regulations.
Reviews program options, grievance and appeals processes, advance directives, comorbidity resources, after hours access, code of ethics, and all policies related to safety, substances, and program participation; supplies and explains the member handbook.
Ensures all new admissions and readmissions receive full orientation on the first day when possible, and always within seven working days of admission.
Completes warm hand offs to clinical and cross functional support teams once all intake tasks are finalized.
Meets established KPIs, actively participates in required clinical supervision, and maintains all continuing education requirements.
Performing additional duties as assigned to support our mission.

Benefits

Competitive pay
Enhanced health insurance
$0 Medical Plan available and other majority paid by company options
$0 primary care co-pay
$2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)
Flexible Spending Account- medical and dependent care options
Low-cost dental, vision, & supplemental coverage
Company-paid life insurance & short-term disability
Employee Assistance Program
Voluntary Pet Insurance
401(k) with company match
Generous paid time off – including sick days, holidays, vacations, and more
Free meals, snacks, drinks, & gym access
Free onsite training & certifications – CPR, Safety Care, Peer Support, and more